Licensed Insurance Customer Service Representative
Location: Valencia, CA
Job Type: fulltime
Company: Farmers Insurance
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative - SummaryAre you an energetic professional with a drive for success and a passion for helping others? Farmers Insurance is seeking a Licensed Insurance Customer Service Representative to join our dynamic team. As part of our highly respected organization, you will receive hands-on training and mentorship, equipping you with the skills necessary to excel in the insurance industry. Our Protege Program is designed to empower individuals to progress in their careers, gain valuable industry experience, and potentially pursue agency leadership opportunities in the future.
As a Licensed Insurance Customer Service Representative, you will play a central role in delivering outstanding customer experiences, supporting clients with their insurance needs, and ensuring satisfaction with our comprehensive product offerings. This role is the perfect fit for motivated individuals, from recent graduates to experienced professionals, looking to develop a rewarding career in insurance customer service.
Farmers Insurance offers a collaborative and supportive environment where you can take control of your professional growth. Our commitment to employee development, community engagement, and product excellence makes us a preferred employer in the industry. If you are ready to take the next step in your career, we invite you to apply for this full-time position and explore the potential for long-term advancement.
Duties & Responsibilities- Deliver exceptional customer service by assisting clients with policy inquiries, updates, and claims support.
- Educate clients about available insurance products, helping them select coverage that meets their needs.
- Develop strong client relationships to foster trust and encourage long-term business.
- Utilize consultative sales techniques to identify customer requirements and recommend suitable policies.
- Process policy applications, endorsements, renewals, and related documentation with accuracy and attention to detail.
- Maintain up-to-date knowledge of insurance products, industry regulations, and compliance standards.
- Collaborate with team members and management to achieve agency goals and ensure client satisfaction.
- Engage in regular training and professional development opportunities provided by Farmers Insurance.
- Leverage technology and digital tools to enhance client communications and streamline service delivery.
- Meet performance targets related to customer satisfaction, retention, and policy sales.
- Competitive base salary with opportunities for bonuses and commissions.
- Monthly bonus structure rewarding outstanding performance.
- Comprehensive and award-winning training in all facets of the insurance business.
- Potential for unlimited earning based on performance and achievements.
- Access to a wide portfolio of insurance products across multiple lines: Life, Commercial, Workers Comp, and more.
- Supportive team with expertise in marketing and product knowledge.
- Flexible work hours and the ability to work within your community.
- Must possess, or be willing to obtain, the required insurance licenses as mandated by state regulations.
- Previous experience in insurance, sales, or customer service is preferred but not required.
- Ability to successfully complete a background check.
- Exceptional written and verbal communication skills.
- Strong negotiation and consultative sales abilities.
- Demonstrated ability to build rapport and maintain positive relationships with clients.
- Strong organizational skills with the ability to prioritize and multitask effectively.
- Proficiency in digital communication tools and the ability to maintain a professional virtual presence.
- Self-motivated and results-driven, with an entrepreneurial spirit.
- Business savvy and performance oriented.
- Excellent communicator, both in-person and through digital channels.
- Comfortable with networking and building professional relationships.
- Adaptable, eager to learn, and open to constructive feedback and ongoing training.
- Enjoys working both independently and as part of a team to achieve common goals.
- Farmers Insurance is committed to fostering an inclusive and diverse work environment and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
- This is a full-time employment opportunity with potential for career advancement within the company.
- Working as a Licensed Insurance Customer Service Representative offers the unique opportunity to learn from experienced professionals and gain exposure to all aspects of the insurance business.
- If you are ready to build a meaningful career, apply now by clicking the job application button and take the next step toward your professional goals.