Licensed Insurance Customer Service Representative
Location: Reseda, CA
Job Type: fulltime
Company: Farmers Insurance
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative - SummaryIf you are seeking a rewarding career in the insurance industry and have, or are willing to obtain, the necessary insurance licenses, consider the Licensed Insurance Customer Service Representative (CSR) opportunity. This position is ideal for individuals who are passionate about helping others, eager to learn, and ready to advance their professional journey. As a Licensed Insurance Customer Service Representative, you will join a dynamic team dedicated to delivering excellent client experiences while growing within a leading insurance organization. This role provides the essential training, mentorship, and resources to excel in the insurance field and supports long-term career development.
Working as a Licensed Insurance Customer Service Representative offers the chance to make a meaningful impact by assisting clients with their insurance needs, supporting agency goals, and cultivating strong relationships. Whether you are an ambitious recent graduate or an experienced professional aiming to transition into insurance, this role provides a solid foundation and advancement opportunities. The position is designed for motivated, performance-driven individuals who thrive in fast-paced, client-focused environments. As part of the team, you will receive comprehensive training, ongoing support, and the flexibility to balance your work and personal commitments effectively.
One of the unique benefits of this role is the mentorship program, which gives you hands-on experience and guidance from seasoned insurance professionals. You will have the opportunity to learn about various insurance products and services, develop essential consultative sales skills, and build a portfolio of satisfied clients. If you are ready to take the next step in your career, seize this opportunity to contribute to a respected company and achieve your professional goals as a Licensed Insurance Customer Service Representative.
Duties & Responsibilities- Assist clients with their insurance inquiries, coverage options, and policy servicing needs.
- Provide exceptional customer service by responding to client questions, resolving issues, and ensuring overall satisfaction.
- Support the sales process by identifying opportunities to introduce additional insurance products and services.
- Maintain accurate and up-to-date client records and documentation in compliance with company policies and regulatory requirements.
- Collaborate with team members and management to achieve agency performance targets and deliver seamless client experiences.
- Participate in comprehensive training and ongoing professional development sessions to enhance product knowledge and customer service skills.
- Engage in networking and outreach activities to build rapport with new and existing clients.
- Operate effectively in both virtual and in-person environments to meet the needs of a diverse client base.
- Demonstrate digital proficiency by leveraging technology solutions for client communications and record keeping.
- Competitive base salary with bonus and commission opportunities.
- Monthly bonuses and incentive programs for outstanding performance.
- Comprehensive, award-winning training covering all facets of the insurance business.
- Access to a wide portfolio of insurance products, including Life, Commercial, and Workers Compensation.
- Flexible work hours with the ability to serve your local community.
- Support from experienced staff specializing in marketing and product lines.
- Potential for unlimited earning based on performance and business growth.
- Current insurance license or willingness to obtain required state licenses.
- Previous experience in insurance, sales, customer service, or related fields is preferred but not mandatory.
- Strong written and verbal communication skills to interact with clients and team members effectively.
- Ability to develop rapport with clients and provide consultative solutions tailored to their insurance needs.
- Demonstrated organizational skills with the ability to multitask and prioritize responsibilities.
- Strong negotiation and problem-solving abilities.
- Successful completion of a background check as required by company policy.
- Management skills to support team and agency goals.
- Business savvy and performance-driven, with an entrepreneurial mindset.
- Self-motivated and results-oriented, able to work independently and as part of a team.
- Excellent communicator and networker, comfortable engaging with a diverse client base.
- Digitally proficient, with a strong virtual presence and the ability to leverage modern technology for client service.
- Adaptable and eager to learn, with a commitment to ongoing personal and professional development.
- This position is part of a paid mentorship program designed to provide hands-on experience, industry knowledge, and a pathway to long-term career advancement within the insurance sector.
- The company offers multiple entry points for career growth, including the potential to acquire existing books of business and progress toward agency ownership.
- Team members benefit from a supportive environment with resources dedicated to marketing, product expertise, and business development.
- Working in this role offers the opportunity to positively impact your community while developing a rewarding career in insurance.
- We are committed to fostering an inclusive and diverse workplace and encourage all qualified candidates to apply.
Apply today by clicking the job application button and take the first step toward an exciting career as a Licensed Insurance Customer Service Representative!