Licensed Insurance Customer Service Representative
Location: Monument, CO
Job Type: fulltime
Company: Patrick Hall State Farm Agency
Salary: $55000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Position Overview
We are seeking a Licensed Insurance Customer Service Representative to join a high-performing insurance team. This role is ideal for an energetic professional who is passionate about providing outstanding customer experiences and helping individuals find insurance solutions tailored to their needs. As a Licensed Insurance Customer Service Representative, you will play a pivotal role in building lasting client relationships, supporting their insurance needs, and contributing to the agency’s growth. This opportunity offers a rewarding career path, valuable industry experience, and advancement potential.
Working as a Licensed Insurance Customer Service Representative within a supportive agency environment provides a chance to interact with customers, address their inquiries, and ensure they receive prompt and accurate service. This is a great role for motivated self-starters who thrive in fast-paced, service-driven settings. If you are committed to professional growth, dedicated customer service, and ongoing learning, we invite you to apply and become part of a dynamic insurance team.
Licensed Insurance Customer Service Representative - Summary- Serve as a primary contact for customers, addressing their insurance inquiries and service needs.
- Support agency growth through value-based conversations and remarkable customer experiences.
- Utilize strong communication and interpersonal skills to educate customers about insurance products and services.
- Maintain a high standard of professionalism and ethical conduct in every customer interaction.
- Establish and maintain strong customer relationships, following up as needed to ensure satisfaction and loyalty.
- Respond promptly and accurately to customer inquiries regarding insurance coverage, eligibility, policy changes, claims, billing, and service options.
- Educate customers through a needs-based review process, helping them understand their options for auto, fire, life, and health insurance.
- Process policy changes, transfers, claim submissions, and provide billing clarification as requested by clients.
- Maintain detailed and timely activity reports for the agent, ensuring transparency and accountability in all tasks.
- Collaborate with team members to deliver exceptional customer service and meet agency goals.
- Stay informed about product changes, industry developments, licensing requirements, and participate in ongoing education and training programs.
- Demonstrate a strong work ethic and unwavering commitment to success on a daily basis.
- Base pay with additional commission opportunities based on performance.
- Paid time off and vacation benefits to support work-life balance.
- Health benefits to promote physical and financial well-being.
- Retirement plan with employer matching to support long-term financial goals.
- Opportunities for professional growth and advancement within the agency.
- Gain valuable insurance industry experience and build a foundation for a lasting career.
- Active licenses in Auto, Fire, Life, and Health insurance (required).
- Excellent communication skills, both written and verbal, with the ability to listen and respond effectively.
- Strong interpersonal skills and a people-oriented approach to service.
- Demonstrated organizational skills, attention to detail, and the ability to multi-task efficiently.
- Self-motivated, proactive, and committed to providing outstanding customer service.
- Ability to learn and navigate computer systems and insurance software.
- Proven ability to work collaboratively in a team environment.
- Commitment to accuracy, timely completion of tasks, and professional pride in work quality.
- Willingness to remain updated on product changes, licensing requirements, and participate in required continuing education.
- Licensed in Auto, Fire, Life, and Health insurance lines.
- Enthusiastic about helping others and delivering value-based service.
- Thrives in a fast-paced, dynamic work environment.
- Exhibits a positive, self-starting attitude with a drive for excellence.
- Possesses a strong sense of responsibility and commitment to personal and professional growth.
- This position is with an independent insurance agency and not directly with the insurance company.
- Candidates must successfully complete all applicable licensing requirements and training programs as set by the agency and state regulations.
- Employees are hired by independent contractors, not by the insurance carrier directly.
- Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you are ready to take the next step in your insurance career as a Licensed Insurance Customer Service Representative, we encourage you to apply by clicking the job application button. Join a dedicated team focused on delivering exceptional service and building meaningful client relationships. Take the opportunity to grow, learn, and succeed in a supportive environment.