Licensed Insurance Customer Service Representative
Location: Starkville, MS
Job Type: fulltime
Company: Frank Chiles StateFarm
Salary: $34000.0 - $43000.0 per year
Category: Customer Service
Job Description Apply Now
Join a highly respected insurance agency as a Licensed Insurance Customer Service Representative and become an essential part of a team dedicated to exceptional client support and professional growth. This full-time opportunity is crafted for individuals who are passionate about delivering outstanding customer service and have experience in the insurance industry. As a Licensed Insurance Customer Service Representative, you will play a pivotal role in building customer relationships, addressing inquiries, and supporting the agency’s mission to provide simple, confidence-building insurance solutions. Working as a Licensed Insurance Customer Service Representative offers the chance to grow your career within a supportive environment, expand your professional skills, and contribute to the ongoing success of an award-winning team.
Our agency is committed to empowering employees to reach their potential while ensuring customers receive the highest level of service. We pride ourselves on fostering a collaborative, inclusive culture where each team member can thrive. The Licensed Insurance Customer Service Representative position is ideal for motivated, energetic professionals who excel in fast-paced settings and want to make a meaningful impact in people’s lives through value-based conversations and personalized service. This role provides valuable experience in insurance sales and customer engagement, making it a great fit for those who wish to advance in the insurance industry.
Working as a Licensed Insurance Customer Service Representative means you will be at the forefront of client interactions. You will develop leads, schedule appointments, and provide knowledgeable marketing of appropriate insurance products and services. Your role will involve establishing and nurturing customer relationships, following up on inquiries, and ensuring that all client needs are met with promptness and accuracy. Responding to questions about insurance availability, eligibility, coverage options, policy changes, transfers, claims, and billing will be core aspects of your day-to-day responsibilities.
Our agency values growth and advancement, offering pathways for career development and professional enrichment. Employees are supported through ongoing training, mentorship, and opportunities to assume greater responsibilities within the organization. Compensation for the Licensed Insurance Customer Service Representative position includes a competitive base salary, performance-based commission and bonus structures, and paid time off including vacation and personal or sick days. This comprehensive package is designed to reward your hard work and dedication to both the agency and its clients.
Applicants for the Licensed Insurance Customer Service Representative role should have previous insurance sales experience, with Property & Casualty and Life & Health licenses preferred or a willingness to obtain them. A successful track record in meeting sales goals, excellent communication skills, and the ability to multitask in a dynamic environment are important assets. The agency seeks individuals who are self-motivated, possess strong customer relationship skills, and demonstrate professionalism in every interaction. If you have experience in outside or inside sales, retail sales, or telemarketing, you are encouraged to apply.
Take the next step in your career journey by applying for the Licensed Insurance Customer Service Representative position. Click the application button now to join a team committed to your personal and professional success. Embark on a rewarding career path where your contributions make a difference every day!
Licensed Insurance Customer Service Representative - Summary- Key client-facing role within an award-winning insurance agency
- Focus on customer support, relationship-building, and insurance product expertise
- Opportunities for career progression and professional development
- Inclusive and growth-oriented team environment
- Develop and qualify leads for insurance products and services
- Schedule and conduct appointments with prospective and current clients
- Identify customer needs and match them with appropriate products
- Establish and maintain customer relationships through regular follow-up
- Respond to client inquiries related to insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing
- Deliver prompt, accurate, and friendly customer service at every interaction
- Competitive base salary with commission and bonus opportunities
- PTO including vacation and personal/sick days
- Valuable industry experience and training
- Potential for advancement within the agency
- Previous insurance sales experience preferred
- Property & Casualty and Life & Health licenses preferred (or ability to obtain)
- Background in sales (inside/outside sales, retail, or telemarketing) preferred
- Proven record of achieving sales targets
- Excellent verbal, written, and active listening communication skills
- Self-motivated with strong multi-tasking abilities
- Demonstrated ability to relate to and build rapport with customers
- Energetic professional with a passion for customer service and sales
- Motivated self-starter eager to succeed in a fast-paced environment
- Team player with a collaborative mindset
- Keen interest in career advancement within the insurance industry
- Agency is committed to diversity, equity, and inclusion in all hiring practices
- Supportive work culture emphasizing professional growth
- Excellent opportunity to gain hands-on experience in insurance and client management
- Click the application button to take your next step toward a rewarding career as a Licensed Insurance Customer Service Representative