Licensed Insurance Customer Service Representative
Location: Oklahoma City, OK
Job Type: fulltime
Company: Terry Amacher State Farm Agency
Salary: $30000.0 - $75000.0 per year
Category: Customer Service
Job Description Apply Now
Are you a licensed professional looking to deliver outstanding customer service in the insurance industry? Our team is seeking a dedicated Licensed Insurance Customer Service Representative to provide exceptional support and guidance to our valued clients. As a full-time team member, you will play a crucial role in fostering lasting customer relationships, educating clients about insurance options, and ensuring all interactions reflect our commitment to high-quality service. We are looking for an energetic, proactive individual who thrives in a dynamic environment and is passionate about helping others.
Joining our team as a Licensed Insurance Customer Service Representative offers you the chance to work with a respected agency committed to professional growth and personal development. You will be responsible for addressing client inquiries, providing detailed policy information, and managing various customer service tasks with efficiency and accuracy. Your expertise will help clients understand their insurance coverage, process policy changes, and navigate claims, making a meaningful difference in their overall experience. This role is ideal for someone with strong communication skills, attention to detail, and a genuine dedication to customer satisfaction.
The Licensed Insurance Customer Service Representative position provides an excellent opportunity to expand your insurance knowledge while working in a supportive and collaborative team setting. If you are self-motivated, organized, and eager to contribute to a winning team, we encourage you to apply and take the next step in your career journey. Our agency values professional development, and you will have access to continuous training and advancement opportunities as you grow with us. Embrace a rewarding career that recognizes your talents and supports your ambitions.
Licensed Insurance Customer Service Representative - Summary- Deliver exceptional service to insurance clients by addressing inquiries, policy changes, and claims processes.
- Foster positive customer relationships and provide value-based conversations to help clients understand their insurance options.
- Support the agency's growth by delivering a remarkable customer experience in every interaction.
- Establish and maintain customer relationships, ensuring ongoing communication and follow-up as needed.
- Provide prompt, accurate, and friendly customer service, including responding to questions about insurance availability, eligibility, coverage, policy changes, and billing matters.
- Educate customers on insurance options using a needs-based approach tailored to individual client requirements.
- Maintain a high standard of work ethic, demonstrating a daily commitment to success and client satisfaction.
- Prepare and deliver timely, thorough activity reports to agency management.
- Stay updated on industry changes, product developments, licensing requirements, and participate in ongoing training and education programs.
- Competitive salary structure with bonus opportunities.
- PTO including vacation and personal/sick days.
- Access to valuable professional experience and on-the-job training.
- Growth potential and advancement opportunities within the agency.
- Current Property & Casualty insurance license (required).
- Current Life and Health insurance license (required).
- Strong interpersonal and communication skills (written, verbal, and listening).
- Demonstrated organizational abilities and attention to detail.
- Self-motivated and proactive in addressing challenges.
- Ability to learn and apply new computer functions quickly.
- Team-oriented with the ability to multitask and manage multiple priorities efficiently.
- Dedicated to delivering an exceptional customer experience.
- Licensed in both Property & Casualty and Life & Health insurance.
- Enthusiastic about helping others and promoting value-based solutions.
- Thrives in a fast-paced, client-focused environment.
- Detail-oriented, reliable, and committed to ongoing learning.
- Enjoys working as part of a collaborative team.
- This role is with an independent insurance agency contracted with a major national brand.
- Selected candidates must meet all licensing and training requirements as set by the agency and state regulations.
- Employees of this agency are not employees of the insurance carrier; they work directly for the independent agency owner.
- We are an Equal Opportunity Employer and encourage all qualified individuals to apply.
If you are ready to advance your career as a Licensed Insurance Customer Service Representative, click the job application button to submit your application. We look forward to connecting with you and discussing your future with our agency!