Licensed Insurance Customer Service Representative
Location: Kansas City, MO
Job Type: fulltime
Company: David Krough - State Farm Agency
Salary: $40000.0 - $75000.0 per year
Category: Customer Service
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a motivated professional with active insurance licenses seeking an opportunity to utilize your expertise and grow your career? We are looking for a Licensed Insurance Customer Service Representative to join our dynamic team. This full-time position offers the chance to provide exceptional service and support to our valued clients, working alongside a successful team dedicated to delivering outstanding insurance solutions. As a Licensed Insurance Customer Service Representative, you will play a key role in ensuring client satisfaction and helping drive business growth through meaningful customer engagement and education.
Working as a Licensed Insurance Customer Service Representative allows you to leverage your Property and Casualty as well as Life and Health insurance knowledge while building lasting relationships with clients. This role is designed for individuals who thrive in a fast-paced environment, are committed to excellence, and seek professional development in the insurance industry. You will be responsible for responding to customer inquiries, assisting with policy management, and helping clients understand their insurance options through value-based conversations. Your ability to problem-solve, communicate effectively, and stay organized will set you up for success in this position.
The Licensed Insurance Customer Service Representative position offers a supportive and inclusive work environment where your contributions are valued. You will have the chance to work with a team that prioritizes customer experience and continuous learning. If you are proactive, detail-oriented, and dedicated to providing top-notch customer service, we encourage you to apply and take the next step in your insurance career. Join us and make a difference in the lives of our clients every day.
Licensed Insurance Customer Service Representative - Summary- Provide exceptional customer service to insurance clients, responding to their needs promptly and accurately.
- Build and maintain strong client relationships, ensuring customer satisfaction and loyalty.
- Utilize active Property and Casualty and Life and Health licenses to educate clients about insurance products and options.
- Support business growth through value-based conversations and excellent service.
- Work collaboratively within a professional team environment focused on excellence and integrity.
- Establish and nurture customer relationships, conducting regular follow-up to address client needs.
- Respond to customer inquiries regarding insurance availability, eligibility, coverage, policy changes, claims, and billing.
- Conduct needs-based customer reviews to provide tailored insurance recommendations.
- Maintain a high standard of professionalism and work ethic in all interactions.
- Stay current on product changes, licensing requirements, technical developments, and ongoing education.
- Accurately document and report daily activities and communications to the supervising agent.
- Collaborate with team members to meet and exceed client service expectations.
- Handle multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Demonstrate proactive problem-solving and organizational skills in daily operations.
- Competitive compensation package with opportunities for career advancement and income growth.
- Supportive work culture focused on professional development and continuous learning.
- Potential for performance-based incentives and recognition.
- Comprehensive training programs to ensure ongoing licensing compliance and skill enhancement.
- Active Property & Casualty license required.
- Active Life & Health license required.
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational skills and attention to detail.
- Self-motivated, proactive, and able to work well both independently and as part of a team.
- Ability to manage multiple priorities effectively and meet deadlines.
- Proficient in basic computer functions and comfortable learning new technologies.
- Demonstrated commitment to providing outstanding customer service and achieving results.
- Licensed insurance professional with a passion for helping others.
- Confident communicator who excels in customer-facing roles.
- Adaptable and thrives in a dynamic, fast-paced environment.
- Detail-oriented with a drive for accuracy and timely completion of tasks.
- Team player committed to contributing to a positive workplace culture.
- Eager to learn and stay updated on industry trends and regulations.
- This position is with an independent contractor agent and not with the parent insurance company.
- Selected candidates must complete all required licensing and training programs.
- Employment is contingent upon meeting all applicable legal and regulatory standards.
- We are an Equal Opportunity Employer, committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you are ready to take the next step in your insurance career and meet the qualifications for the Licensed Insurance Customer Service Representative position, we invite you to apply now by clicking the job application button. Join our team and make a positive impact by delivering exceptional service and support to our valued clients!