Licensed Insurance Customer Service Representative
Location: Lakewood, CO
Job Type: fulltime
Company: State Farm Agency
Salary: $30000.0 - $45000.0 per year
Category: Customer Service
Job Description Apply Now
Licensed Insurance Customer Service Representative
As a Licensed Insurance Customer Service Representative, you will play a critical role in ensuring exceptional customer satisfaction and supporting the ongoing growth of a successful insurance agency. In this full-time position, you will utilize your insurance licensing, interpersonal expertise, and proactive problem-solving skills to deliver value-based service and educate customers on a range of insurance options. The role is ideal for a motivated, self-driven individual who thrives in fast-paced professional environments and is committed to achieving both team and individual success.
Working as a Licensed Insurance Customer Service Representative provides you with the opportunity to build strong, lasting client relationships by offering prompt, accurate, and friendly service. You will be responsible for supporting clients with insurance inquiries, policy updates, claims, billing, and more. The agency fosters a supportive culture that values integrity, teamwork, and continuous learning, giving team members the ability to advance their careers while making a positive impact on clients.
In this customer-focused role, you will conduct needs-based conversations to help clients understand available insurance products, including property, casualty, life, and health insurance. Your ability to listen, communicate effectively, and provide thorough follow-up will be crucial for maintaining customer trust and satisfaction. You will also be expected to stay up to date on product changes, licensing requirements, and industry developments to ensure you are providing the best possible guidance and service.
The Licensed Insurance Customer Service Representative position offers a competitive base salary with the potential for bonuses, as well as paid time off and opportunities for professional growth. The agency values the contributions of each team member and encourages ongoing learning and development within the organization.
Applicants must possess active Property & Casualty and Life & Health insurance licenses. The role requires strong organizational abilities, excellent written and verbal communication skills, and a proactive approach to problem-solving. Candidates should be detail-oriented, able to multi-task, and demonstrate a commitment to providing high-quality customer service. You will be expected to work closely with team members and report on activities to the agent, contributing to a collaborative and efficient office environment.
The agency is an independent contractor office affiliated with a major insurance brand. Employees are required to meet all licensing and training requirements. Employment is directly with the agency, not with the corporate insurance company. The organization is committed to creating an inclusive and respectful workplace, ensuring equal opportunity for all qualified applicants.
If you are a licensed insurance professional dedicated to helping clients and achieving professional growth, we encourage you to apply by clicking the job application button. Take the next step in your insurance career and become an essential part of a dynamic and growing team.
Licensed Insurance Customer Service Representative - Summary- Deliver high-quality, value-based customer service to insurance clients.
- Support office operations through proactive client communication and problem-solving.
- Utilize insurance licensing to educate and assist clients with their coverage needs.
- Foster long-term client relationships and contribute to the agency's growth and success.
- Establish and maintain positive client relationships through regular communication and follow-up.
- Respond to inquiries about insurance availability, eligibility, policy changes, transfers, claims, and billing matters.
- Guide clients through a needs-based review process to determine the most suitable insurance solutions.
- Demonstrate a strong work ethic and a commitment to daily success.
- Provide timely and thorough activity reports to the agent.
- Remain current on product changes, licensing requirements, and industry developments.
- Work effectively in a team environment and support office goals.
- Competitive base salary with bonus opportunities based on experience and licensing.
- PTO including vacation and personal/sick days.
- Valuable hands-on experience in a leading insurance agency.
- Professional growth and advancement opportunities within the agency.
- Active Property & Casualty insurance license required.
- Active Life and Health insurance license required.
- Exceptional interpersonal, written, and verbal communication skills.
- People-oriented with strong organizational skills.
- Self-motivated, detail-oriented, and proactive in problem-solving.
- Ability to learn and utilize computer functions relevant to the role.
- Ability to multi-task and prioritize responsibilities effectively.
- Commitment to ongoing professional development and compliance with licensing requirements.
- Motivated insurance professional seeking career growth.
- Dedicated to delivering remarkable customer experiences.
- Thrives in fast-paced, team-oriented environments.
- Committed to accuracy, timeliness, and client satisfaction.
- Employment is with an independent contractor agency, not the insurance corporation.
- Compliance with all licensing and training requirements is required.
- The agency is an equal opportunity employer and maintains a respectful, inclusive workplace for all employees.
If you are ready to advance your insurance career as a Licensed Insurance Customer Service Representative, apply today by clicking the job application button. Join our team and make a meaningful impact while achieving your professional goals!