Licensed Insurance Customer Service Representative
Location: MILFORD, DE
Job Type: fulltime
Company: Shawn Collins - State Farm Agency
Salary: $36000.0 - $45000.0 per year
Category: Insurance
Job Description Apply Now
The role of Licensed Insurance Customer Service Representative is designed for individuals who are passionate about delivering exceptional service within the insurance industry. As a key member of an established insurance agency, this position focuses on supporting clients with their property, casualty, life, and health insurance needs. This full-time opportunity offers a dynamic office environment where professionalism, attention to detail, and a customer-first attitude are highly valued. If you hold active insurance licenses and are seeking a rewarding career with advancement opportunities, this role may be the perfect fit for you.
In the Licensed Insurance Customer Service Representative position, you will engage directly with customers, responding to inquiries, educating clients about insurance options, and ensuring their satisfaction through prompt and accurate service. Your day-to-day activities will involve building lasting relationships and supporting clients throughout every stage of their insurance journey, from policy selection to ongoing service needs. The position is based in an agency known for its collaborative culture and commitment to professional growth, making it an ideal setting for those eager to advance their insurance careers.
To be considered for the Licensed Insurance Customer Service Representative role, candidates must possess active Property and Casualty, as well as Life and Health insurance licenses. The ideal applicant will demonstrate strong communication and interpersonal skills, a proactive approach to problem-solving, and an unwavering commitment to accuracy and timely completion of tasks. The agency offers a comprehensive benefits package, including a competitive base salary, monthly bonuses, paid time off, a health stipend, retirement plan, and group life benefits. Employees are encouraged to pursue ongoing education and professional development, supporting both personal growth and the agency's mission of delivering outstanding customer experiences.
Located in Milford, DE, the agency provides a positive workplace with opportunities for advancement based on performance and dedication. Working in Milford offers access to a vibrant community and a supportive business environment. If you are enthusiastic about client service and eager to contribute to a thriving insurance agency, we invite you to apply for the Licensed Insurance Customer Service Representative position and join a team that values expertise, integrity, and growth.
Licensed Insurance Customer Service Representative - Summary- Engage with clients to deliver high-quality service and support for insurance needs
- Utilize active Property & Casualty and Life & Health licenses to address client inquiries and changes
- Work collaboratively in an in-office setting within a successful insurance agency
- Contribute to a positive workplace culture focused on professional growth
- Establish and maintain strong customer relationships through consistent communication
- Respond promptly and accurately to insurance inquiries regarding coverages, policy changes, claims, billing, and other service requests
- Educate clients on insurance products and options using a customer-focused approach
- Provide clear explanations of policy benefits, eligibility, and changes
- Document and update client information and activity reports for the agency
- Maintain a strong work ethic and commitment to daily success
- Stay current with product updates, licensing, and continuing education requirements
- Operate as a proactive team player, assisting colleagues as needed
- Ensure compliance with agency and industry standards at all times
- Competitive base salary with monthly performance bonuses
- PTO including vacation, personal, and sick days
- Health stipend to support employee wellness
- Retirement plan for long-term financial security
- Group life insurance benefits
- Valuable on-the-job experience in a thriving agency environment
- Opportunities for professional growth and advancement within the organization
- Active Property & Casualty insurance license (required)
- Active Life and Health insurance license (required)
- Excellent verbal, written, and listening communication skills
- Strong interpersonal abilities and a client-centered approach
- Demonstrated organizational skills and attention to detail
- Self-motivated with a proactive attitude toward problem-solving
- Ability to learn and utilize agency computer systems
- Pride in achieving accuracy and meeting deadlines
- Ability to effectively multitask in a fast-paced environment
- Commitment to ongoing professional development and education
- Licensed professional in Property & Casualty and Life & Health insurance
- Customer-focused with a passion for delivering exceptional service
- Collaborative team player who thrives in an office environment
- Detail-oriented, organized, and committed to continuous improvement
- Capable of balancing multiple priorities and maintaining client satisfaction
- This position is with an independent contractor agent of a leading insurance brand, not directly with the parent insurance company
- Selected candidates must meet all applicable licensing and training requirements as set by the agency and governing bodies
- Employees of independent agents are not employees of the parent insurance company
- The agency is committed to equal employment opportunity and a diverse, inclusive workplace
- Applicants are encouraged to submit their resume and apply by clicking the job application button to be considered for this rewarding opportunity