Licensed Insurance Customer Service Representative
Location: Joliet, IL
Job Type: fulltime
Company: Jim Lacey State Farm Agency
Salary: $30000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
If you are passionate about delivering exceptional customer service and possess the necessary insurance licenses, the role of Licensed Insurance Customer Service Representative offers a dynamic opportunity to join a reputable insurance agency as a valued team member. This full-time position is based in Joliet, IL, and requires in-office presence to best serve policyholders and support agency operations.
As a Licensed Insurance Customer Service Representative, you will engage with clients to establish and strengthen customer relationships, deliver prompt and accurate service, and educate policyholders on a range of insurance options. The agency values proactive professionals who are dedicated to achieving success, maintaining compliance, and upholding high standards of client care. If you are a motivated self-starter who thrives in a fast-paced environment and is committed to ongoing professional development, this role provides a platform for both personal satisfaction and career advancement.
Licensed Insurance Customer Service Representative - Summary- Serve as the first point of contact for customers, providing knowledgeable assistance on insurance products and services.
- Utilize your Property & Casualty and Life & Health licenses to address client needs and ensure compliance with industry requirements.
- Work collaboratively within a supportive team environment, contributing to the agency’s success and growth in the Joliet, IL community.
- Demonstrate professionalism and attention to detail in every client interaction and administrative task.
- Establish and nurture customer relationships, following up as necessary to ensure client satisfaction.
- Deliver prompt, accurate, and courteous service, including answering inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing.
- Guide customers through a needs-based review process, providing education on insurance options tailored to their unique situations.
- Maintain a strong work ethic and demonstrate a consistent commitment to achieving daily and long-term goals.
- Remain current with product changes, licensing, technical developments, and ongoing education requirements.
- Provide timely and thorough activity reports to the agent to support business operations and client service excellence.
- Work effectively as part of a collaborative team, supporting colleagues and contributing to a positive workplace culture.
- Competitive base salary with potential for performance-based bonuses.
- PTO including vacation and personal/sick days.
- Opportunities for valuable industry experience and professional growth within the agency.
- Potential for advancement within the organization, allowing for career progression in the insurance sector.
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Excellent interpersonal and communication skills, both written and verbal.
- Strong organizational abilities and attention to detail.
- Self-motivated with a proactive approach to problem-solving.
- Commitment to delivering outstanding customer service.
- Ability to learn and use agency computer systems efficiently.
- Demonstrated ability to work in a team environment and handle multiple tasks simultaneously.
- Professional pride in achieving accurate and timely results.
- Dedication to ongoing professional education and staying current with industry developments.
- Licensed insurance professional seeking a client-facing role in a respected agency.
- Adaptable and resilient individual who excels in a dynamic, fast-paced office setting.
- Passionate about helping clients understand and obtain appropriate insurance coverage.
- Highly organized, detail-oriented, and committed to personal and professional growth.
- Values teamwork and takes initiative to support colleagues and clients alike.
- This position is offered by an independent insurance agency affiliated with a national insurance provider.
- Employment is contingent upon successful completion of all necessary licensing requirements and agency training programs.
- Employees of agency owners are not employees of the national insurance provider; they are employed directly by the independent agency.
- The agency is committed to equal opportunity employment and maintains an inclusive, respectful workplace environment.
- Joliet, IL offers a vibrant setting with access to a diverse community and resources for professional advancement.
If you are eager to build a rewarding career as a Licensed Insurance Customer Service Representative in a supportive and growth-oriented environment, apply today by clicking the job application button. Take the next step toward making a meaningful impact in the insurance industry!