Licensed Insurance Customer Service Representative
Location: EASTON, PA
Job Type: fulltime
Company: State Farm Agency - Easton, PA
Salary: $40000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative is a vital role within the insurance sector, responsible for delivering exceptional customer support, building strong client relationships, and ensuring accurate policy service. As a key member of an insurance agent’s team, the Licensed Insurance Customer Service Representative utilizes active Property and Casualty (P&C) and Life and Health licenses to address customer needs and facilitate policy management, contributing to a high-performing, client-focused office environment.
The Licensed Insurance Customer Service Representative position offers the opportunity to work full-time in a collaborative setting where your efforts directly impact the growth and reputation of the agency. This position is suited for individuals who are passionate about delivering value, thrive on communication, and are motivated to advance their career in the insurance industry.
Working as a Licensed Insurance Customer Service Representative provides the chance to engage in meaningful conversations with clients, guide them through insurance options, and ensure their questions are resolved with professionalism and care. This role is designed for those who are self-motivated, detail-oriented, and eager to demonstrate a commitment to high-quality customer service while adhering to industry standards and compliance requirements.
Joining the team means becoming part of an office that values growth, ongoing training, and the pursuit of excellence. The agency fosters a supportive environment where your contributions are recognized and advancement opportunities are available. If you possess the required insurance licenses and are dedicated to helping others, you are encouraged to apply for the Licensed Insurance Customer Service Representative position and take the next step in your professional journey.
Licensed Insurance Customer Service Representative - Summary- Serve as a primary contact for policyholders and prospective clients
- Utilize active Property & Casualty and Life & Health licenses to provide accurate information and support
- Enhance client satisfaction through needs-based solutions and expert service
- Contribute to agency growth and operational excellence
- Establish and maintain strong customer relationships
- Respond promptly and accurately to client inquiries regarding policy availability, eligibility, coverage, changes, claims, and billing
- Educate clients about insurance options through needs-based assessments
- Ensure timely and thorough completion of policy updates and documentation
- Provide comprehensive activity reports to agency management
- Maintain up-to-date knowledge of products, licensing requirements, and industry developments through ongoing education
- Support a collaborative team environment and contribute to daily success
- Competitive base salary plus signing bonus
- Performance-based bonuses
- PTO including vacation and personal/sick days
- Comprehensive paid training and professional development opportunities
- Retirement plan with matching contributions
- Opportunities for career advancement within the agency
- Supportive work culture focused on growth and employee success
- Active Property & Casualty insurance license (required)
- Active Life and Health insurance license (required)
- Exceptional interpersonal and communication skills (written, verbal, listening)
- Strong organizational skills and attention to detail
- Demonstrated ability to work both independently and as part of a team
- Proficiency with computer systems and office technology
- Commitment to continuous learning and professional development
- Ability to multi-task and maintain accuracy under deadlines
- Dedication to delivering high-quality customer service
- Holds current P&C and Life & Health insurance licenses
- Thrives in a fast-paced, customer-focused environment
- Proactive, reliable, and solution-oriented
- Skilled at building rapport and addressing customer needs
- Driven to achieve goals and contribute to team success
- Committed to upholding ethical standards and maintaining compliance
- This position is with an independent contractor agent, not an insurance company
- Employment is contingent on completion of all required licensing and training
- The agency is committed to an inclusive and equitable work environment
- Take advantage of the opportunity to work in an area known for its welcoming community and professional growth prospects
- If you are ready to pursue a rewarding career as a Licensed Insurance Customer Service Representative, click the job application button to apply and start your journey
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. This position is with an independent contractor agent, not with any insurance company. Employees of independent contractor agents must be able to successfully complete any applicable licensing requirements and training programs. Independent contractor agents are responsible for hiring their own employees. Employees are not employees of the insurance company.