Licensed Insurance Customer Service Representative
Location: WICHITA, KS
Job Type: fulltime
Company: Kevin Shields - State Farm Agency
Salary: $40000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (Property & Casualty, P&C)
As a Licensed Insurance Customer Service Representative, you will play a pivotal role in supporting agency operations and delivering exceptional service to policyholders. This full-time position is tailored for individuals with an active Property and Casualty (P&C) insurance license and a passion for helping people protect what matters most. Working as a valued member of a reputable local insurance agency team, you will have the opportunity to engage in meaningful conversations, help customers understand their coverage options, and foster long-term customer relationships. If you are looking to leverage your licensing credentials while enjoying the benefits of a professional work environment, this role offers a dynamic opportunity for growth and career development.
As a Licensed Insurance Customer Service Representative, your primary mission will be to represent the agency by providing prompt, accurate, and friendly service to all customers. This includes responding to inquiries regarding insurance products, guiding clients through policy changes, explaining coverage and eligibility, processing claims, and assisting with billing clarifications. You will be entrusted with using a consultative approach to understand customer needs and educate them about available insurance solutions suited to their circumstances. Your contributions will directly support the agency’s commitment to delivering remarkable experiences and building trust within the community.
This position is ideal for individuals who possess excellent interpersonal and communication skills, thrive in a team-oriented environment, and are driven by a strong work ethic. You will be expected to maintain up-to-date knowledge of product changes, licensing requirements, and technical developments in the insurance industry. Organizational skills, attention to detail, and the ability to multi-task efficiently are essential to your success in this role. As a member of a high-performing team, you will provide timely reports to the agent and play a key part in the agency’s ongoing success and customer satisfaction initiatives.
In addition to a competitive compensation structure, the agency offers valuable hands-on experience, opportunities for advancement, and paid time off. The work environment fosters professional growth, encourages proactive problem-solving, and rewards dedication to customer service excellence. This is a unique opportunity for licensed insurance professionals seeking stability, personal development, and a supportive team culture in the insurance sector.
Working as a Licensed Insurance Customer Service Representative in Wichita offers the advantage of serving a diverse and growing community, allowing you to develop meaningful relationships and make a tangible impact on the lives of local residents. If you are motivated to succeed and are committed to delivering outstanding service, we encourage you to apply now by clicking the application button and take the next step in your insurance career.
This position is with an independent contractor agent. Employees of agent offices are not employees of the parent insurance company but must successfully complete applicable licensing requirements and training programs. The hiring agent is solely responsible for employment decisions and conditions within the agency.
Licensed Insurance Customer Service Representative - Summary- Serve as a key point of contact for policyholders within the agency
- Deliver high-quality, licensed insurance customer service for property and casualty lines
- Support customers in understanding insurance coverage, policy changes, claims, and billing
- Contribute to agency growth and customer retention through value-driven interactions
- Establish and maintain customer relationships with existing and prospective policyholders
- Respond promptly and professionally to customer inquiries on insurance products and services
- Conduct needs-based reviews to educate clients about insurance options and coverage
- Assist with processing policy changes, claim submissions, and billing clarifications
- Provide thorough and timely activity reports to the agency owner or manager
- Proactively resolve issues and enhance the overall customer experience
- Maintain a strong commitment to accuracy, compliance, and ethical standards
- Stay current with product changes, licensing, technical developments, and continuing education
- Competitive salary plus performance-based bonus incentives
- Paid time off, including vacation and personal/sick days
- Access to valuable industry experience and on-the-job training
- Opportunities for advancement and career growth within the agency
- Active Property & Casualty (P&C) insurance license required
- Life and Health insurance license required
- Outstanding interpersonal and communication skills (written, verbal, listening)
- Strong organizational abilities and attention to detail
- Self-motivated and proactive approach to work
- Ability to work effectively as part of a team
- Proficiency in basic computer functions and agency management systems
- Commitment to ongoing learning and professional development
- Licensed insurance professional (P&C, Life & Health) with a customer-first mindset
- Excellent problem-solving skills and passion for helping others
- Dependable, detail-oriented, and able to manage multiple tasks efficiently
- Dedicated to accuracy, compliance, and supporting team goals
- Motivated to excel in a fast-paced, service-driven environment
- Employment is with an independent agent, not the parent insurance company
- All new hires must complete applicable licensing and training requirements
- The agency is committed to equal employment opportunity and a welcoming workplace
- Career progression is encouraged for high-performing team members
Take the next step in your insurance career as a Licensed Insurance Customer Service Representative. Click the application button to submit your application and join a team dedicated to outstanding customer service and professional growth!