Licensed Insurance Customer Service Representative
Location: TOLEDO, IA
Job Type: fulltime
Company: Gary Bock - State Farm Agency
Salary: $30000.0 - $40000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (CSR) - Full-Time
Are you a licensed professional eager to deliver remarkable customer experiences while building a rewarding career in the insurance industry? As a Licensed Insurance Customer Service Representative (CSR), you will play a central role in supporting clients, ensuring their insurance needs are met with expertise, care, and efficiency. This full-time opportunity positions you as an integral member of a high-performing team dedicated to fostering customer satisfaction and business growth.
Working as a Licensed Insurance Customer Service Representative (CSR), you will utilize your Property and Casualty, as well as Life and Health licenses, to address client inquiries, educate customers about insurance products, and assist with policy management. This role is ideal for individuals who thrive in a team-oriented environment, possess strong communication skills, and demonstrate a commitment to service excellence. The position requires in-office attendance, offering a supportive work setting focused on collaboration and professional development.
Our agency values proactive individuals who are detail-oriented, highly organized, and passionate about making a positive impact through each client interaction. As a Licensed Insurance Customer Service Representative (CSR), you will engage in needs-based conversations, guide customers through insurance options, and ensure timely and accurate service delivery. Your ability to multi-task, problem-solve, and maintain up-to-date knowledge of industry trends will contribute to your success and open the door to advancement opportunities within our office.
If you are dedicated to helping others, motivated to succeed, and ready to take the next step in your insurance career, we invite you to apply for the Licensed Insurance Customer Service Representative (CSR) position today. Click the application button to start your journey with us!
Licensed Insurance Customer Service Representative - Summary- Full-time, in-office opportunity supporting a leading independent insurance agency
- Utilize active Property and Casualty, as well as Life and Health insurance licenses
- Deliver exceptional customer service and build lasting client relationships
- Engage in value-based conversations to educate customers about insurance products
- Contribute to agency growth and a positive team environment
- Establish and maintain customer relationships through attentive service and follow-up
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing
- Utilize a needs-based review process to recommend appropriate insurance options
- Maintain a high standard of work ethic and daily commitment to success
- Provide timely and thorough activity reports to the agent
- Stay current with product changes, licensing requirements, technical developments, and continuing education
- Work collaboratively within a team environment and support office operations as needed
- Competitive base salary with bonus opportunities
- Paid time off, including vacation and personal/sick days
- Valuable hands-on experience within a reputable insurance agency
- Potential for growth and advancement within the organization
- Active Property and Casualty insurance license (required)
- Active Life and Health insurance license (required)
- Excellent interpersonal and communication skills (written, verbal, and listening)
- Strong organizational abilities and attention to detail
- Self-motivated and proactive in problem-solving
- Demonstrated commitment to customer service excellence
- Ability to learn and navigate computer systems
- Ability to multi-task and manage competing priorities effectively
- Ability to work as part of a cohesive team
- Holds both required insurance licenses and is committed to ongoing professional development
- Thrives in a customer-focused, team-oriented environment
- Exhibits strong work ethic and pride in delivering accurate, timely service
- Embraces opportunities to learn and grow within the insurance field
- Communicates clearly and listens actively to understand client needs
- Demonstrates integrity, professionalism, and reliability in all interactions
- This position is with an independent contractor insurance agent, not with State Farm Insurance Companies
- Employment is contingent upon successfully completing all applicable licensing requirements and training programs
- Employees of independent agents are not employees of State Farm
- The agency is committed to providing a supportive work environment that encourages career development and professional growth
- Applicants must be able to work in-office as required
If you are ready to contribute to a dynamic insurance team and develop your career as a Licensed Insurance Customer Service Representative (CSR), apply today by clicking the job application button!