Licensed Insurance Customer Service Representative
Location: Davie, FL
Job Type: fulltime
Company: State Farm Agency - Davie, FL
Salary: $30000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative - Summary
The Licensed Insurance Customer Service Representative (CSR), also known as a Licensed Insurance CSR, plays a critical role in supporting insurance agencies by delivering exceptional customer service and ensuring clients’ insurance needs are met with professionalism and accuracy. This full-time position is ideal for licensed insurance professionals who are passionate about property and casualty insurance and are committed to fostering client trust and business growth through outstanding service and value-driven conversations. Working as a Licensed Insurance Customer Service Representative provides the opportunity to work within a dynamic, supportive environment while developing valuable experience in the insurance industry.
Located in Davie, FL, this in-office position allows you to immerse yourself in a collaborative team setting, contributing directly to the agency’s success while enjoying the benefits of Florida’s vibrant professional community.
Duties & Responsibilities- Establish and nurture strong customer relationships, ensuring each client receives prompt, courteous, and knowledgeable service tailored to their unique insurance needs.
- Respond to customer inquiries regarding insurance product availability, eligibility, coverages, policy changes, policy transfers, claim submissions, and billing matters with accuracy and professionalism.
- Conduct needs-based reviews to educate customers on insurance options, empowering them to make informed decisions about their property and casualty coverage.
- Follow up with clients as necessary to ensure satisfaction and address any ongoing service requirements.
- Maintain a high standard of work ethic, demonstrating unwavering commitment to accuracy, timeliness, and client satisfaction in every interaction.
- Provide thorough and timely activity reports to the agency’s management team, ensuring transparency and accountability.
- Remain current on insurance product changes, licensing requirements, technical developments, and continuing education to maintain compliance and deliver up-to-date service.
- Contribute to a positive team environment by collaborating with colleagues, sharing best practices, and supporting collective goals.
- Competitive salary structure with additional performance-based bonus opportunities.
- PTO (Paid Time Off), including vacation days and personal/sick leave to support work-life balance.
- Valuable hands-on experience working with a reputable insurance agency.
- Growth potential and opportunities for advancement within the agency for high-performing team members.
- Active Property and Casualty insurance license (required for application).
- Demonstrated excellence in interpersonal communication, both verbal and written.
- Strong organizational skills and attention to detail.
- Self-motivation and a proactive approach to problem-solving.
- Ability to deliver exemplary customer service and ensure client satisfaction at every stage of the insurance process.
- Proficiency in using computer systems and learning new software functions as required by the agency.
- Capacity to work collaboratively within a team environment while also handling multiple tasks independently.
- Commitment to ongoing professional development, including staying updated on insurance product changes and completing necessary continuing education.
- Holds a current Property and Casualty insurance license and ready to work in an office setting in Davie, FL.
- Possesses a people-oriented mindset with a dedication to delivering superior customer service.
- Excels at managing multiple responsibilities with accuracy and efficiency.
- Takes pride in their work and strives for excellence in every client interaction.
- Thrives in a fast-paced, supportive team environment, and is eager to grow within the insurance industry.
- This position is offered by a State Farm independent contractor agent. Applicants must be able to meet all applicable licensing and training requirements.
- Employees of State Farm agents are not employees of State Farm Insurance Companies, but work directly for the independent agency.
- State Farm agents are independent contractors who hire their own employees and set their own terms of employment.
- The agency is committed to a diverse and inclusive workplace, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you are a motivated, licensed professional ready to advance your career as a Licensed Insurance Customer Service Representative in Davie, FL, we encourage you to apply today by clicking the application button. Take the next step in your insurance career and join a team dedicated to making a positive impact for clients and the community.