Licensed Insurance Customer Service Representative
Location: BATON ROUGE, LA
Job Type: fulltime
Company: R K Mehrotra - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Are you passionate about delivering exceptional customer service and have a strong background in insurance? We are seeking a dedicated Licensed Insurance Customer Service Representative to join our team in Baton Rouge, LA. As a Licensed Insurance Customer Service Representative, you will play a vital role in supporting both our clients and agency operations by ensuring a high-quality customer experience and providing knowledgeable guidance on insurance products and policy matters. This full-time position is perfect for individuals who are detail-oriented, people-focused, and eager to grow within the insurance industry.
As a Licensed Insurance Customer Service Representative, you will be the first point of contact for clients, responding to inquiries, educating customers on policy options, and assisting with policy changes and claims. Your ability to build strong relationships, communicate effectively, and stay organized will contribute to the ongoing success of the agency and help drive customer satisfaction. Our team values individuals who can work collaboratively, adapt to changing needs, and demonstrate a commitment to professional development and excellence in customer care.
The Licensed Insurance Customer Service Representative role offers a fantastic opportunity to gain valuable experience with a reputable insurance agency. Working in Baton Rouge, LA, you'll benefit from being in a thriving community while enjoying the stability and benefits that come with this full-time position. If you hold the required insurance licenses, have prior insurance office experience, and are motivated to succeed in a supportive environment, we encourage you to apply by clicking the job application button today.
Licensed Insurance Customer Service Representative - Summary- Full-time customer service position within an established insurance agency
- Directly interacts with clients to provide insurance-related support and guidance
- Requires active Property & Casualty and/or Life & Health insurance licenses
- Based in Baton Rouge, LA, offering the chance to work in a vibrant city
- Serve as a primary point of contact for customers via phone and in-person interactions
- Establish and maintain strong customer relationships through proactive communication and follow-up
- Deliver prompt, accurate, and friendly service by responding to inquiries about insurance products, eligibility, policy changes, claims, transfers, and billing
- Educate customers on available insurance options using a needs-based approach
- Assist with processing policy updates, endorsements, and documentation as required
- Maintain thorough and timely activity reports and provide updates to the agent
- Stay current with product changes, licensing requirements, technical developments, and continuing education
- Work collaboratively within the agency team to achieve service and business goals
- Competitive salary plus bonus opportunities
- Paid holidays and paid time off
- Health insurance coverage
- Retirement plan options
- Valuable experience in the insurance industry
- Active Property & Casualty and/or Life & Health insurance license required
- Prior experience working in an insurance agency setting
- Ability to work on-site during office hours, Monday through Friday
- Excellent communication skills, including written, verbal, and listening abilities
- Strong interpersonal and organizational skills
- Detail-oriented with strong problem-solving abilities
- Self-motivated and able to multi-task in a fast-paced environment
- Proficiency with computer functions and willingness to learn new systems
- Commitment to ongoing professional development and compliance with regulatory requirements
- Possesses a current Property & Casualty and/or Life & Health insurance license
- Has demonstrated experience in customer service within an insurance agency
- Exhibits strong organizational and communication skills
- Is proactive, detail-oriented, and dedicated to providing outstanding customer care
- Enjoys working in a team environment and is committed to learning and growth
- This position is with an independent contractor agent for a major insurance provider; employees are not employees of the parent insurance company
- Successful candidates must complete all applicable licensing and training requirements
- The agency values professional development, offering opportunities for ongoing education and skill enhancement
- Working in Baton Rouge, LA, provides access to a supportive professional community and a dynamic local culture
- All employment decisions are made in accordance with Equal Employment Opportunity (EEO) standards
If you are ready to take the next step in your insurance career as a Licensed Insurance Customer Service Representative, apply now by clicking the job application button. We look forward to considering your application and guiding you through the next steps in the hiring process.