Licensed Insurance Customer Service Representative
Location: Joliet, IL
Job Type: fulltime
Company: Jim Lacey - State Farm Agency
Salary: $30000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
As a Licensed Insurance Customer Service Representative, you will play a pivotal role in supporting the daily operations and ongoing client relationships within a dynamic insurance agency. This full-time position is designed for individuals who possess active Property & Casualty and Life & Health insurance licenses and are passionate about delivering exceptional client service. The role is based in Joliet, IL, offering a collaborative office environment where your skills and initiative are valued and recognized.
The Licensed Insurance Customer Service Representative is central to ensuring that clients receive accurate, timely, and relevant information regarding their insurance needs. By fostering trust and building long-term relationships, you will help drive business growth and uphold the agency’s reputation for outstanding service. This is an excellent opportunity for motivated professionals who excel in fast-paced settings and who are committed to personal and professional advancement within the insurance industry.
Working in Joliet, IL, provides access to a growing local market and a supportive professional community. This position is ideal for candidates seeking to develop their careers in an established agency known for its integrity and client-first approach. If you are seeking a rewarding role that blends customer interaction, problem-solving, and teamwork, this opportunity may be the next step in your career journey. Apply today by clicking the job application button to join a team that values your contributions and supports your growth.
Licensed Insurance Customer Service Representative - Summary- Support client relationships by providing knowledgeable, responsive insurance service.
- Leverage your Property & Casualty and Life & Health licenses to address a range of client needs.
- Work on-site in a professional, collaborative agency environment in Joliet, IL.
- Develop your skills and advance your career within a respected insurance agency.
- Establish and nurture lasting relationships with clients through proactive communication and follow-up.
- Deliver prompt, accurate, and friendly customer service, addressing inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications.
- Utilize a needs-based review process to educate clients on various insurance options and recommend appropriate solutions.
- Demonstrate a strong work ethic and a commitment to achieving agency and personal performance goals daily.
- Maintain up-to-date knowledge of insurance products, industry changes, licensing requirements, and continuing education.
- Work collaboratively with agency team members to support business development and client retention initiatives.
- Generate timely and detailed activity reports for the agent and ensure accurate client records.
- Handle multiple tasks efficiently while maintaining a high level of attention to detail and accuracy.
- Base salary with additional bonus opportunities based on performance.
- Paid time off, including vacation and personal/sick days, to support work-life balance.
- Opportunities for professional growth and advancement within the agency.
- Valuable hands-on experience in the insurance industry with ongoing training and development.
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Excellent interpersonal, written, verbal, and listening communication skills.
- Demonstrated people-oriented approach and a passion for customer service.
- Strong organizational skills and the ability to multi-task in a dynamic office environment.
- Self-motivated with a proactive approach to problem-solving and continuous improvement.
- Detail-oriented with pride in delivering accurate, timely results.
- Ability to work effectively both independently and as part of a team.
- Commitment to ongoing education and staying current on product and industry developments.
- Proven track record of delivering exceptional customer service in an insurance or related financial services setting.
- Strong commitment to integrity, professionalism, and ethical business practices.
- Enthusiastic about building relationships and helping clients achieve peace of mind through tailored insurance solutions.
- Resourceful, adaptable, and able to thrive in a fast-paced agency environment.
- Desire for long-term growth and advancement within the insurance industry.
- This position is with an independent contractor agent and not with any corporate insurance entity.
- Selected candidates must successfully complete all licensing and training requirements as applicable.
- Agency employees are not considered employees of the parent insurance company.
- All applicants are encouraged to apply regardless of background. The agency supports equal employment opportunity and is committed to maintaining a diverse and inclusive workplace.
If you are motivated to succeed and see yourself excelling as a Licensed Insurance Customer Service Representative, take the next step in your career by clicking the job application button today. We look forward to connecting with you and discussing your future with our agency.