Return To Search
Licensed Insurance Customer Service Representative
Location: Joliet, IL
Job Type: fulltime
Company: Jim Lacey - State Farm Agency
Salary: $30000.0 - $60000.0 per year
Category: Insurance
Licensed Insurance Customer Service Representative Job Description
We are seeking a Licensed Insurance Customer Service Representative to join a reputable State Farm agency in Joliet, IL. This full-time position offers an opportunity to play a pivotal role on the agency team, engaging with clients and supporting their insurance needs across various product lines. As a valued team member, you will contribute to delivering outstanding customer service and fostering long-term client relationships while gaining valuable experience in the insurance industry.
Key Responsibilities
- Establish and maintain positive relationships with customers through professional and responsive communication.
- Respond promptly to customer inquiries regarding insurance products, eligibility, coverages, policy changes, transfers, claims submissions, and billing questions.
- Educate customers about insurance options using a customer-focused, needs-based approach to ensure they understand their coverage.
- Follow up with customers as needed to ensure satisfaction and address ongoing needs or concerns.
- Demonstrate a strong work ethic and commitment to achieving daily and long-term success for the agency and its clients.
- Maintain accurate and timely activity reports for the agent and ensure all customer interactions are properly documented.
- Stay current with insurance product updates, licensing requirements, technical developments, and participate in ongoing continuing education as required.
Qualifications
- Active Property & Casualty license (required).
- Active Life and Health insurance license (required).
- Demonstrated excellence in interpersonal, written, and verbal communication skills.
- Strong organizational abilities and attention to detail.
- Proactive, self-motivated approach to problem-solving and meeting customer needs.
- Ability to work effectively in a team environment and multitask efficiently.
- Pride in delivering accurate and timely work outcomes.
- Willingness and ability to learn and use agency computer systems.
Why Work in Joliet, IL?
Joliet, IL offers a vibrant community and convenient location, providing an excellent environment for professionals seeking growth in the insurance industry. Working in this area gives you the opportunity to serve a diverse client base and develop strong local connections.
Additional Information
This is a full-time employment opportunity with a State Farm independent contractor agent. Employees of State Farm agents must complete all required licensing and training programs. State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm Insurance Companies.