Licensed Insurance Customer Service Representative
Location: DALLAS, TX
Job Type: fulltime
Company: State Farm Insurance
Salary: $35000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Join a dynamic and client-focused team as a Licensed Insurance Customer Service Representative. This opportunity is designed for individuals who are passionate about delivering exceptional service in the insurance sector and are seeking to advance their careers within a reputable agency environment. The ideal candidate will hold an active Property and Casualty license as well as a Life and Health license, and demonstrate a commitment to high standards of professionalism and customer satisfaction.
As a Licensed Insurance Customer Service Representative, you will play a vital role in supporting customers and contributing to the overall success of the agency. Your day-to-day responsibilities will focus on providing timely and knowledgeable assistance to clients, addressing their insurance needs, and ensuring positive and efficient interactions. This position offers the chance to gain valuable industry experience and develop skills that are essential for ongoing professional growth in the insurance field.
In this role, you will establish and maintain productive relationships with customers, follow up on inquiries, and deliver clear and accurate information regarding insurance products, policy changes, claims, and billing processes. You will utilize your licensing credentials to educate customers about available options, helping them make informed decisions based on their unique needs and circumstances. This position is ideal for motivated individuals who thrive in fast-paced settings and are dedicated to achieving excellence in customer service.
Working as part of a collaborative team, you will be empowered to take initiative, solve problems proactively, and contribute to a supportive office culture. Your attention to detail, organizational abilities, and communication skills will be key assets as you manage multiple tasks and consistently strive for accuracy and efficiency. The agency values team members who are eager to learn, embrace new challenges, and pursue ongoing professional development, including staying current with product changes and technical advancements in the insurance sector.
Employees benefit from a competitive salary structure, including bonus opportunities, as well as paid time off for vacation and personal or sick days. The agency encourages long-term career advancement, offering you the potential to expand your role and take on greater responsibilities as you grow within the organization. You will also gain valuable experience working alongside experienced insurance professionals in a supportive and resource-rich environment.
Located in a vibrant area, this position offers the chance to work in a community-oriented setting with access to local amenities and resources. The agency is committed to providing a welcoming and inclusive workplace for all employees. If you are motivated to succeed and envision yourself excelling in this role, we encourage you to click the job application button to submit your resume and take the next step in your insurance career.
Please note: This position is with an independent contractor agent, not with the insurance company itself. Employees of agents must be able to complete all applicable licensing requirements and training programs. Agents are independent contractors who hire their own staff, and their employees are not employees of the parent insurance company.
Licensed Insurance Customer Service Representative - Summary- Provide exceptional customer service within an insurance agency setting
- Act as a primary point of contact for policyholders and prospective clients
- Educate customers on insurance product options and eligibility
- Support agency growth through value-driven conversations and relationship building
- Establish and maintain positive customer relationships
- Follow up with customers to address ongoing needs and questions
- Respond promptly to inquiries regarding policies, coverage, claims, and billing
- Utilize a needs-based process to educate clients on available insurance solutions
- Maintain strong work ethic and commitment to agency success
- Provide timely and thorough activity reports to the agent
- Stay up to date with product changes, licensing requirements, and technical developments
- Work collaboratively with team members to achieve organizational goals
- Competitive salary with bonus opportunities
- PTO including vacation and personal/sick days
- Comprehensive on-the-job training and valuable industry experience
- Opportunities for career advancement within the agency
- Active Property & Casualty license (required)
- Active Life and Health license (required)
- Strong interpersonal and communication skills (written, verbal, listening)
- Organizational abilities and attention to detail
- Ability to multi-task and manage time efficiently
- Self-motivated with a proactive approach to problem solving
- Ability to work effectively in a team environment
- Commitment to providing outstanding customer service
- Aptitude for learning new computer functions and systems
- Dedication to accuracy and timely completion of tasks
- Licensed insurance professional with a customer-focused mindset
- Motivated self-starter who thrives in fast-paced environments
- Reliable, detail-oriented, and eager to learn
- Excellent communicator with a passion for helping others
- Flexible and adaptable to changing priorities and tasks
- This position is with an independent contractor agent, not with the insurance company
- Employees must complete all required licensing and training
- Agency is committed to equal opportunity employment and a respectful, inclusive work environment
- Local area offers a supportive community and access to amenities
If you are ready to grow your career as a Licensed Insurance Customer Service Representative, click the application button to submit your resume and start your journey toward a rewarding future in the insurance industry.