Licensed Insurance Customer Service Representative
Location: Prior Lake, MN
Job Type: fulltime
Company: Farmers Insurance
Salary: $65000.0 - $75000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
We are seeking a dedicated and motivated Licensed Insurance Customer Service Representative to join our dynamic customer service and sales team. In this full-time role, you will serve as a crucial point of contact for clients, ensuring their insurance needs are met with professionalism and expertise. As a Licensed Insurance Customer Service Representative, you will be responsible for handling policy inquiries, processing policy changes, and educating customers about insurance products and services. This opportunity is ideal for individuals who are passionate about providing excellent customer service and are eager to develop a rewarding career in the insurance industry.
As a Licensed Insurance Customer Service Representative, you will interact daily with existing policyholders and new prospects, addressing their questions, concerns, and requests. Your responsibilities will include processing policy modifications, taking premium payments, and ensuring that all interactions are handled with accuracy and empathy. You will also play a key role in supporting our referral program, proactively reaching out to clients for referrals and helping grow our customer base through exceptional service.
Our organization values ongoing professional growth and offers support for industry training and licensure. If you do not currently possess a Property and Casualty Insurance License, you must be willing to obtain one within 30 days of employment. This role is well-suited for self-starters who are resourceful, coachable, and driven to learn. No previous insurance or office experience is required, but a willingness to learn and adapt is essential for success in this position.
Working as a Licensed Insurance Customer Service Representative offers you the chance to build valuable skills while making a meaningful impact in the lives of clients. You will be part of a supportive team environment where your contributions are recognized, and your growth is encouraged. Join us in helping customers protect what matters most, and take the next step in your professional journey by applying today using the job application button.
Licensed Insurance Customer Service Representative - Summary- Full-time position focused on delivering excellent customer service and support for insurance clients.
- Opportunity to process policy changes, answer client inquiries, and educate clients on insurance products.
- Engage with both current and prospective clients to ensure satisfaction and retention.
- Contribute to the growth of the agency by participating in referral initiatives.
- Provide comprehensive customer service to clients, addressing inquiries about new and existing insurance policies.
- Process customer policy change requests accurately and efficiently.
- Accept and process premium payments from clients in a timely manner.
- Promote and explain the agency's referral program to customers during interactions.
- Promptly answer incoming phone calls and respond to messages to maintain high levels of client satisfaction.
- Maintain up-to-date knowledge of insurance products and services offered by the agency.
- Ensure compliance with all underwriting, rating, and regulatory requirements.
- Provide ongoing support and follow-up for insurance clients as needed.
- Competitive annual base salary with additional bonus opportunities based on performance.
- Access to valuable experience in the insurance industry.
- Support for professional development and career growth within the organization.
- Property and Casualty Insurance License required, or willingness to obtain one within 30 days of employment.
- Demonstrate a genuine willingness to learn, adapt, and be coachable in a fast-paced environment.
- Strong self-starting skills with a demonstrated sense of urgency and commitment to task completion.
- Ability to multi-task, follow through on assignments, and ensure timely follow-up with clients.
- Excellent communication skills with a focus on customer satisfaction and positive outcomes.
- Resourceful and intuitive individual who is eager to learn about the insurance industry.
- Thrives in a customer-focused environment and enjoys helping others solve problems.
- Comfortable working in a team-oriented setting with opportunities for advancement.
- Possesses a high level of personal integrity and professionalism in client interactions.
- Open to feedback and continuous improvement in service delivery.
- Our company is committed to fostering a diverse and inclusive workplace where all qualified applicants are encouraged to apply.
- We provide a supportive environment that empowers employees to achieve their professional goals.
- Take the next step in your insurance career by submitting your application through the job application button today.
- We encourage professional development and offer pathways for career advancement within the insurance sector.
We look forward to welcoming driven and customer-focused individuals to our team. Apply now to begin your journey as a Licensed Insurance Customer Service Representative!