Licensed Insurance Customer Service Representative
Location: Metairie, LA
Job Type: fulltime
Company: Kert LeBlanc - State Farm Agency
Salary: $30000.0 - $36000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C CSR)
If you are an experienced insurance professional holding an active Property and Casualty license and a Life and Health license, this full-time opportunity as a Licensed Insurance Customer Service Representative may be the ideal next step in your career. As part of a highly respected independent insurance agency, you will play a pivotal role in supporting clients and driving business success by delivering outstanding customer experiences and expert insurance guidance.
Working as a Licensed Insurance Customer Service Representative, you will engage with customers in a dynamic office environment, providing assistance and guidance regarding a range of insurance products. Your focus will be on value-based conversations that identify and address client needs while ensuring policy accuracy and compliance. Your ability to establish lasting relationships and offer exceptional service will be essential to the agency’s continued growth and reputation for excellence.
As a Licensed Insurance Customer Service Representative, you will be expected to maintain a high level of professionalism and expertise, staying current on product updates, industry developments, and regulatory requirements. This role requires a proactive, detail-oriented approach and an unwavering commitment to customer satisfaction. You will be responsible for accurately handling policy inquiries, processing changes, and assisting with claims and billing questions, all while adhering to company procedures and industry regulations.
The agency values ongoing professional development and offers a collaborative environment with opportunities for advancement. You will work closely with other team members, contributing to a positive and productive workplace culture while striving to meet individual and agency goals. Your dedication, communication skills, and ability to multitask will enable you to thrive in this fast-paced, client-focused setting.
This full-time position offers a salary plus bonus structure, paid time off, and the chance to gain valuable experience in the insurance industry. If you are motivated to excel and eager to contribute as a Licensed Insurance Customer Service Representative, we encourage you to apply by clicking the job application button below. Take the next step in your insurance career and join a team that values your skills and commitment to service excellence.
Licensed Insurance Customer Service Representative - Summary- Full-time position supporting an independent insurance agency
- Provide outstanding service to new and existing clients
- Utilize active Property & Casualty and Life & Health licenses
- Opportunity for growth and advancement within the agency
- Establish and maintain positive client relationships
- Respond promptly and accurately to customer inquiries regarding insurance products, eligibility, coverages, policy changes, claim submissions, and billing questions
- Educate clients about insurance options through needs-based conversations
- Process policy changes and updates, ensuring accuracy and compliance
- Deliver thorough follow-up and proactive problem-solving
- Maintain detailed activity reports and documentation
- Contribute to a collaborative team environment and support agency goals
- Stay up-to-date on product changes, licensing requirements, and continuing education
- Competitive base salary plus performance-based bonus opportunities
- PTO including vacation and personal/sick days
- Valuable hands-on experience in the insurance field
- Potential for career growth and advancement within the agency
- Active Property & Casualty insurance license (required)
- Active Life and Health insurance license (required)
- Strong interpersonal and communication skills (written, verbal, and listening)
- People-oriented and client-focused
- Organizational skills with attention to detail and accuracy
- Self-motivated and proactive in problem-solving
- Ability to learn and utilize various computer functions
- Team player able to multitask and adapt to changing priorities
- Commitment to ongoing professional development
- Licensed insurance professional seeking a client-service-focused role
- Demonstrates a strong work ethic and commitment to success
- Excels in both independent and team-based settings
- Values accuracy, timeliness, and compliance
- Motivated to contribute to agency growth and client satisfaction
- This position is with an independent contractor agent, not with the parent insurance company
- Employment is contingent upon meeting all applicable licensing and training requirements
- Applicants must be eligible to work and willing to maintain all necessary professional credentials
- The agency environment supports professional development and provides pathways for advancement
- As an equal opportunity employer, the agency is committed to creating an inclusive and welcoming workplace for all qualified candidates
If you are ready to make a positive impact as a Licensed Insurance Customer Service Representative, click the application button to submit your resume and begin the next chapter of your career.