Licensed Insurance Customer Service Representative
Location: RICHBORO, PA
Job Type: fulltime
Company: Nick DeMaio - State Farm Agency
Salary: $37000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a licensed insurance professional passionate about delivering outstanding customer service and building lasting client relationships? Our team is seeking a Licensed Insurance Customer Service Representative to join our dynamic and collaborative environment. This role is essential for supporting our growing client base by providing exceptional service, responding to inquiries, and identifying opportunities for additional insurance solutions. As a customer-focused team member, you will handle a variety of client needs, ensuring every interaction is handled with care, accuracy, and professionalism. If you are committed to helping individuals protect what matters most and thrive in a team-focused atmosphere, we encourage you to apply for this rewarding career opportunity.
As a Licensed Insurance Customer Service Representative, you will use your expertise and active Property & Casualty (P&C) license to assist customers with their insurance needs, resolve concerns, and support agency goals. You will be responsible for developing leads, scheduling appointments, and marketing appropriate products and services to new and existing clients. Your day-to-day work will include responding to questions about insurance coverage, processing policy changes, and assisting with claims, billing, and general servicing needs. By leveraging advanced tools and systems, you will ensure every client interaction is documented and aligned with team objectives. You will also play a key role in cross-selling or recommending additional coverage options based on customer needs, supporting both the agency’s growth and the client’s financial security.
We are looking for candidates who possess strong verbal and written communication skills, are highly organized, and excel at multitasking in a fast-paced environment. Prior experience in a customer service or account management role, especially within the insurance industry, is highly valued. An active P&C insurance license is required, and a Life & Health license is preferred. Above all, we seek individuals who are personable, empathetic, and confident in their ability to connect with clients and deliver a positive customer experience.
Working as a Licensed Insurance Customer Service Representative offers numerous benefits, including a competitive compensation package, paid time off, structured training, and significant opportunities for career growth. You will join a team that values mentorship, professional development, and celebrating achievements. As part of an agency rooted in strong community values and led by experienced professionals, you will have the opportunity to make a meaningful difference in the lives of clients while advancing your own career in the insurance industry.
If you are ready to join a high-performing, customer-centric team that invests in your growth and values your contributions, we invite you to apply today by clicking the job application button. Take the next step in your insurance career and become an integral part of a team dedicated to client success and community impact.
Licensed Insurance Customer Service Representative - Summary- Full-time, in-office role focused on delivering exceptional insurance service and support
- Supports agency growth through relationship building and cross-selling opportunities
- Acts as the primary point of contact for customer inquiries, policy management, and claims support
- Utilizes advanced systems and tools to enhance customer experience and track activity
- Develop leads and schedule appointments to expand the agency’s client base
- Identify customer needs and recommend appropriate insurance products and services
- Establish and maintain strong customer relationships through consistent follow-ups
- Respond promptly to coverage questions, policy changes, billing inquiries, and claims support
- Document client interactions and support team goals using agency systems
- Look for opportunities to offer additional insurance solutions that align with client needs
- Competitive base salary with performance-based incentives (bonus and commission opportunities)
- PTO including vacation, personal, and sick days
- Structured training and onboarding programs
- Career advancement and growth potential within the agency
- Collaborative work environment with a supportive team culture
- Active Property & Casualty (P&C) License required
- Life & Health License preferred
- Minimum of 1 year of experience in customer service or account management, ideally in insurance
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Personable, empathetic, and confident in client-facing interactions
- Demonstrates a customer-first mindset and passion for helping others
- Is proactive in identifying and pursuing cross-selling opportunities
- Enjoys working in a team-based, collaborative environment
- Values professional development and long-term career growth
- Brings a positive attitude and strong work ethic to every task
- This position is with an independent contractor agent, not with the parent insurance company
- Employment is contingent upon successful completion of applicable licensing and training
- The agency is committed to fostering a welcoming and inclusive workplace for all
- Applicants are encouraged to apply today by clicking the job application button to begin the process
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.