Licensed Insurance Customer Service Representative
Location: GILBERT, AZ
Job Type: fulltime
Company: Greg McAlpin - State Farm Agency
Salary: $23.0 - $26.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
Are you a skilled and licensed insurance professional seeking to advance your career in a dynamic and supportive environment? We are looking for a Licensed Insurance Customer Service Representative with a valid Property and Casualty (P&C) license and a Life and Health license to join a reputable insurance agency team. As a Licensed Insurance Customer Service Representative, you will play a critical role in delivering outstanding service experiences to policyholders, ensuring their insurance needs are met with accuracy and care. This full-time position offers a unique opportunity to leverage your expertise while working in a collaborative office setting. If you are motivated by helping customers and thrive in a fast-paced, service-oriented environment, this could be the perfect next step in your insurance career.
Working as a Licensed Insurance Customer Service Representative in Gilbert, AZ, you'll enjoy the benefits of a vibrant community and a supportive team dedicated to growth and excellence. Your primary responsibilities will include building strong relationships with customers, addressing their insurance inquiries, and processing policy transactions efficiently. You will be empowered to educate clients on insurance options using a needs-based approach, helping them make informed decisions about their coverage.
As part of your daily duties, you will establish and maintain ongoing relationships with clients, ensuring consistent communication and proactive follow-up. You will respond to questions about insurance availability, eligibility, policy changes, transfers, and claims, offering clear explanations and guidance. Additionally, you will be responsible for clarifying billing issues and providing excellent service that reflects the agency’s commitment to customer satisfaction.
To succeed in this role, you must have an active Property and Casualty license and a Life and Health license. Strong interpersonal and communication skills are essential, as you'll interact with a diverse range of customers. You should be detail-oriented, organized, and able to manage multiple tasks efficiently while maintaining a positive and professional attitude. A commitment to ongoing education and staying current on insurance products, regulations, and technical developments is also important for continued success in this role.
The agency offers a competitive salary with bonus opportunities, paid time off for vacation and personal or sick days, and valuable experience in the insurance field. There is significant growth potential, with opportunities for advancement within the agency for those who demonstrate dedication and high performance. As part of a team-oriented culture, you’ll have the chance to collaborate with experienced professionals and contribute to the agency’s success.
If you are ready to take the next step in your insurance career and are passionate about delivering exceptional service, apply now for the Licensed Insurance Customer Service Representative position. Click the job application button to submit your resume and begin the process toward joining our dedicated team. We look forward to learning more about your qualifications and how you can contribute to our agency’s continued growth and excellence.
Licensed Insurance Customer Service Representative - Summary- Full-time position for licensed insurance professionals focusing on customer service and policy management.
- Work in a supportive, professional agency environment dedicated to client satisfaction and team success.
- Located in Gilbert, AZ, offering a positive work atmosphere in a thriving community.
- Establish and maintain customer relationships through proactive communication and follow-up.
- Provide prompt, accurate, and friendly service, including responding to inquiries about insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing.
- Educate clients on insurance options using a needs-based review process.
- Maintain a strong work ethic and demonstrate commitment to daily success.
- Prepare and submit timely activity reports to the agent.
- Stay current on product changes, licensing requirements, technical developments, and continuing education.
- Competitive salary plus bonus opportunities.
- Paid time off, including vacation and personal/sick days.
- Valuable on-the-job experience in the insurance industry.
- Significant growth potential and opportunities for advancement within the agency.
- Active Property & Casualty (P&C) insurance license (required).
- Active Life and Health insurance license (required).
- Excellent interpersonal, written, verbal, and listening skills.
- People-oriented with a dedication to customer service.
- Strong organizational and multitasking abilities.
- Self-motivated and proactive problem-solving approach.
- Ability to learn and navigate computer software and functions.
- Ability to work effectively in a team environment.
- Pride in completing work accurately and timely.
- Licensed insurance professional seeking a customer-facing role in a reputable agency.
- Strong communicator with a positive attitude and passion for helping others.
- Detail-oriented, organized, and committed to continuous learning.
- Interested in long-term career growth within the insurance industry.
- This position is with an independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents are not employees of State Farm.
- Selected candidates must meet all applicable licensing and training requirements.
- We are an Equal Opportunity Employer and encourage all qualified candidates to apply.
If you are motivated to succeed as a Licensed Insurance Customer Service Representative, take the next step in your career and apply today by clicking the job application button. We look forward to reviewing your application and connecting with you soon.