Licensed Insurance Customer Service Representative
Location: ROUND ROCK, TX
Job Type: parttime
Company: Rick Villarreal - State Farm Agency
Salary: $18.0 - $22.0 per hour
Category: Customer Service
Job Description Apply Now
The Licensed Insurance Customer Service Representative (CSR), also known as Insurance CSR or Insurance Customer Service Agent, plays a vital role in building positive relationships between customers and insurance agencies. This position is essential to the smooth operation of agencies like State Farm Insurance and is a key point of contact for clients seeking information, support, and guidance regarding their insurance policies. As a Licensed Insurance Customer Service Representative, you will be the bridge between clients and the insurance products they rely on, providing crucial assistance with policy inquiries, billing questions, claims processing, and more. This position is available as a part-time opportunity in Round Rock, TX, offering flexibility and professional development in one of the most dynamic fields within the financial and insurance services sector.
Working as a Licensed Insurance Customer Service Representative in Round Rock, TX, you will interact with a diverse range of clients, supporting them in understanding their insurance coverage and making informed decisions that best suit their personal and financial needs. The insurance industry is continually evolving, and State Farm Insurance Agency provides its team members with comprehensive training and ongoing support to stay up-to-date with industry regulations and product offerings. Your role will be central to ensuring customer satisfaction and fostering long-term loyalty through proactive communication and problem-solving.
In this part-time role, you will utilize your customer service skills and, ideally, your bilingual abilities in Spanish and English to help serve a broader client base. Your responsibilities will span from answering policy-related questions and assisting with claims to supporting the sales team by generating quotes and recommending appropriate products. Collaboration, empathy, and attention to detail are essential traits for success in this position. The agency values team members who are friendly, reliable, goal-driven, and eager to grow within the organization.
State Farm Insurance Agency offers a welcoming and inclusive work environment in Round Rock, TX. This location is known for its vibrant community and supportive professional atmosphere, making it an excellent place for both career advancement and personal fulfillment. The agency is committed to supporting your licensure in Property & Casualty, as well as Life and Health insurance, providing you with opportunities for paid training and future growth. If you are passionate about helping others and ready to advance your career in the insurance industry, this is the ideal role for you. Apply now by clicking the job application button and take the next step toward a rewarding career as a Licensed Insurance Customer Service Representative.
Licensed Insurance Customer Service Representative - Summary- Serve as a key point of contact for insurance clients at a reputable agency
- Provide knowledgeable assistance regarding insurance policies, billing, and claims
- Support the sales process through quotes and product recommendations
- Foster strong client relationships in a dynamic, customer-focused environment
- Part-time position with flexible hours in Round Rock, TX
- Assist customers with inquiries related to policy coverage, billing, and claims processes
- Generate insurance quotes and provide recommendations tailored to customer needs
- Support the sales team by following up on leads and building client relationships
- Document client interactions and maintain accurate records in compliance with agency policies
- Resolve customer issues efficiently and escalate complex matters as needed
- Participate in paid training sessions and ongoing professional development
- Communicate effectively with clients, both in-person and via phone/email, ensuring a high level of service
- Utilize bilingual skills in Spanish and English to assist a broader client base (preferred but not required)
- Competitive hourly wage, commensurate with experience
- Opportunities for performance-based bonuses
- Flexible part-time schedule to accommodate your needs
- Paid training and professional growth opportunities
- Active Property & Casualty insurance license (or willingness to obtain one)
- Life and Health insurance license (preferred or willingness to obtain)
- Prior experience in customer service or sales is a plus
- Strong interpersonal, communication, and organizational skills
- Goal-driven, reliable, and friendly demeanor
- Bilingual (Spanish/English) preferred but not required
- Passionate about helping others and delivering high-quality customer service
- Motivated to learn and develop within the insurance industry
- Comfortable working in a fast-paced, team-oriented environment
- Proactive in following up with leads and supporting agency growth
- Possesses or is willing to obtain necessary insurance licenses
- Values inclusivity and can communicate effectively with diverse clients
- This position offers a fulfilling opportunity to contribute to a respected insurance agency
- Work in a positive and supportive community known for its professional opportunities
- State Farm Insurance Agency is committed to equal employment opportunity and a diverse workforce
- Click the job application button to apply and take the first step toward your new career as a Licensed Insurance Customer Service Representative