Licensed Insurance Customer Service Representative
Location: GLENDALE, CA
Job Type: fulltime
Company: Alan Schultz - State Farm Agency
Salary: $43200.0 - $54000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C)
Join a dynamic team as a Licensed Insurance Customer Service Representative, where you'll play a pivotal role in delivering exceptional service and supporting clients with their insurance needs. This full-time position offers a rewarding opportunity for licensed professionals experienced in property and casualty (P&C) insurance to build relationships with customers and contribute to an agency’s ongoing success. If you are a motivated individual looking to advance your career in the insurance industry, this role is designed for you.
As a Licensed Insurance Customer Service Representative, you will be responsible for providing outstanding customer service, guiding policyholders through insurance products, and ensuring that each client receives personalized attention. Working in a collaborative and supportive agency environment, you will leverage your expertise to educate clients about coverage options, process policy changes, and address questions regarding claims, billing, and policy management. This is an in-office position based in Glendale, CA, where you will serve as a key point of contact for customers and contribute to the agency’s reputation for excellence.
Your active property and casualty license will enable you to respond to customer inquiries with accuracy and professionalism. You will play a crucial role in fostering ongoing customer relationships through proactive communication and follow-up. Your organizational skills, attention to detail, and commitment to customer service will help ensure client satisfaction and retention. The ideal candidate is also able to obtain a Life and Health insurance license, further expanding the services offered to clients.
In this customer-facing role, you’ll gain valuable experience in the insurance field while working closely with an established team. You will be rewarded with competitive hourly pay, sales production bonuses, annual appreciation bonuses, paid vacation, major medical coverage, and a profit-sharing retirement plan fully funded by the agency. The agency values personal and professional growth, offering opportunities for advancement within the office for driven team members.
Applicants must be self-motivated, detail-oriented, and possess strong communication and interpersonal skills. Bilingual candidates, especially those fluent in English and Armenian, are highly encouraged to apply. The position requires the ability to handle multiple tasks efficiently and maintain up-to-date knowledge of insurance products, licensing requirements, and technical developments through continuing education.
If you are ready to leverage your property and casualty license as a Licensed Insurance Customer Service Representative in Glendale, CA, and are seeking a supportive work environment with growth potential, we encourage you to apply. Click the application button to take the next step in your insurance career and become an integral part of a professional team dedicated to serving clients with integrity and expertise.
Licensed Insurance Customer Service Representative - Summary- Serve as a primary point of contact for insurance policyholders in a full-time, in-office role
- Utilize active property and casualty (P&C) license to deliver accurate and timely customer service
- Support customers throughout the insurance lifecycle, from inquiries to policy updates and claims
- Work in a collaborative agency environment committed to professional development
- Opportunity to expand skills and grow within the agency
- Establish and nurture customer relationships with follow-up as needed
- Respond promptly and accurately to inquiries regarding insurance coverage, eligibility, claims, and billing
- Educate clients about insurance options using a needs-based approach
- Process policy changes, transfers, and claim submissions
- Maintain thorough records and provide timely activity reports to the agent
- Remain current on insurance product updates, licensing, and continuing education requirements
- Collaborate with team members to achieve agency goals
- Competitive hourly pay with monthly sales production bonuses
- Annual appreciation bonus
- Paid vacation and major medical coverage
- 100% agency-funded profit sharing retirement plan
- Opportunities for advancement within the agency
- Valuable hands-on experience in the insurance industry
- Active Property & Casualty insurance license required
- Must be able to work in-office in Glendale, CA
- Ability to obtain Life and Health insurance license preferred
- Bilingual skills, especially in English/Armenian, are a plus
- Strong interpersonal, communication, and organizational skills
- Detail-oriented and self-motivated
- Proactive problem-solving abilities
- Ability to work both independently and in a team environment
- Proficient with computer functions and able to multitask
- Licensed in Property & Casualty insurance (P&C)
- Customer-focused with a dedication to service excellence
- Effective communicator, both written and verbal
- Organized, reliable, and detail-oriented
- Motivated to succeed and grow within the insurance industry
- Bilingual ability is highly valued
- This role is with a State Farm independent contractor agent, not with State Farm Insurance Companies
- Employment contingent upon successful completion of applicable licensing requirements and training
- State Farm agents are independent contractors and hire their own employees
- Employees of State Farm agents are not employees of State Farm
- The agency is committed to providing an inclusive and supportive workplace
- Enjoy working in the vibrant Glendale, CA area with opportunities for personal and professional growth
If you are enthusiastic about this opportunity and meet the qualifications, click the application button to apply and take the next step in your insurance career!