Licensed Insurance Customer Service Representative
Location: OWASSO, OK
Job Type: fulltime
Company: Robert Long - State Farm Agency
Salary: $35000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C CSR)
If you are a licensed insurance professional with a passion for delivering exceptional customer service, we invite you to consider the opportunity to join a leading State Farm Agent team as a Licensed Insurance Customer Service Representative (P&C CSR). As a key member of our in-office team, you will play an essential role in supporting clients and fostering lasting relationships through high-quality service and expert insurance guidance.
Our agency is committed to helping individuals and families protect what matters most. In this role, you will leverage your Property and Casualty, as well as Life and Health insurance licenses, to address customer needs, provide accurate information, and ensure a seamless experience from policy inquiries to claims processing. Working as a Licensed Insurance Customer Service Representative (P&C CSR) gives you the chance to develop your skills, grow your insurance career, and make a positive impact in your local community.
Our office environment is collaborative and supportive, promoting both personal and professional growth. As a vital member of our team, you will benefit from valuable experience, advancement opportunities, and recognition for your contributions. The position is based in Owasso, OK, offering the chance to work in a thriving area with a friendly community atmosphere.
Licensed Insurance Customer Service Representative (P&C CSR) - Summary- Serve as the primary point of contact for policyholders, delivering outstanding customer service and support.
- Utilize your active Property & Casualty and Life & Health licenses to provide accurate insurance information and recommendations.
- Contribute to a dynamic team dedicated to protecting clients and promoting agency growth.
- Establish and maintain customer relationships, following up with clients as needed to ensure satisfaction.
- Respond promptly and accurately to inquiries regarding coverage options, policy changes, billing, claims, and eligibility.
- Educate customers on insurance products and services using a customer-focused review process.
- Facilitate policy updates, transfers, and claim submissions while ensuring compliance with industry standards.
- Maintain thorough documentation and provide timely activity reports to the agent.
- Demonstrate a strong work ethic and commitment to team success each day.
- Stay informed of product changes, technical developments, and continuing education requirements.
- Collaborate with team members to meet agency goals and deliver consistent, high-quality service.
- Competitive base salary plus performance-based bonus opportunities.
- PTO, including vacation, personal, and sick days for work-life balance.
- On-the-job training and professional development.
- Opportunities for career advancement within the agency.
- Supportive and collaborative team environment.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Excellent interpersonal, verbal, and written communication skills.
- Strong organizational abilities and attention to detail.
- Demonstrated self-motivation and a proactive approach to problem-solving.
- People-oriented, with a dedication to superior customer service.
- Ability to learn and navigate computer systems efficiently.
- Ability to multi-task and work effectively in a team-oriented setting.
- Commitment to ongoing learning and staying current on industry trends and licensing.
- Must be able to work in an office environment in Owasso, OK.
- A licensed insurance professional eager to advance their career in a reputable agency setting.
- Detail-oriented and organized, with a genuine desire to help others protect their assets and achieve peace of mind.
- Thrives in a fast-paced, customer-focused environment and consistently demonstrates initiative.
- Collaborative team player who values open communication and continuous improvement.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must successfully complete applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
- Located in Owasso, OK, our agency offers a welcoming workplace within a vibrant community.
If you are motivated to succeed as a Licensed Insurance Customer Service Representative (P&C CSR) and aspire to build a rewarding career, we encourage you to apply today by clicking the application button. Take the next step toward joining a respected agency and making a difference for clients every day!