Licensed Insurance Customer Service Representative
Location: JONESBORO, GA
Job Type: fulltime
Company: Mark Bartley - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (CSR) – Full-time – Jonesboro, GA
Are you an experienced Licensed Insurance Customer Service Representative (CSR) seeking a rewarding opportunity in a dynamic team environment? We are looking for a motivated professional with an active Property and Casualty insurance license to join a successful insurance agency. This is a full-time, in-office position in Jonesboro, GA, where you will play a pivotal role in delivering exceptional customer service and contributing to the growth of the business. If you thrive on building relationships, educating clients about insurance products, and providing outstanding service, this career move could be right for you.
As a Licensed Insurance Customer Service Representative (CSR), you will serve as a crucial link between clients and the agency. Your expertise and commitment to customer satisfaction will directly impact client retention and agency growth. You will be responsible for managing customer inquiries, processing policy updates, and supporting policyholders with their insurance needs. This position requires a professional who can handle multiple responsibilities efficiently while maintaining a positive attitude and a high standard of accuracy.
Our agency values team members who are self-motivated, detail-oriented, and passionate about delivering remarkable customer experiences. The ideal candidate for the Licensed Insurance Customer Service Representative (CSR) role will possess excellent communication skills, proven organization, and the ability to adapt to a fast-paced work environment. You will work alongside a supportive team and benefit from hands-on training, valuable experience, and opportunities for growth within the agency.
If you are ready to advance your insurance career and make a positive impact on customers’ lives, we encourage you to apply by clicking the job application button. Working in Jonesboro, GA, offers a welcoming community and a convenient location for your professional journey.
Licensed Insurance Customer Service Representative - Summary- Serve as the primary point of contact for policyholders, providing guidance and support on insurance products.
- Utilize your active Property and Casualty license to educate customers and address their insurance needs.
- Contribute to the agency’s growth through value-based conversations and by fostering positive client experiences.
- Full-time, in-office opportunity in Jonesboro, GA.
- Establish and nurture customer relationships, ensuring follow-up as needed.
- Deliver prompt, accurate, and friendly service to all clients.
- Respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing questions.
- Utilize a customer-focused approach to educate clients on insurance options and assist them in making informed decisions.
- Maintain a strong work ethic and a commitment to achieving daily and long-term goals.
- Provide timely and comprehensive activity reports to the agent.
- Stay current with product changes, licensing requirements, and industry developments through ongoing education.
- Collaborate with team members to ensure seamless service and support for all clients.
- Competitive base salary with performance-based bonus opportunities.
- PTO including vacation and personal/sick days.
- Access to valuable hands-on experience in the insurance industry.
- Potential for career advancement and growth within the agency.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational skills and attention to detail.
- Self-motivated, proactive, and capable of problem-solving.
- Ability to multi-task and work effectively in a team setting.
- Commitment to delivering exceptional customer service and achieving high levels of client satisfaction.
- Comfortable learning and utilizing computer functions and agency management systems.
- Licensed Insurance Customer Service Representative (CSR) with a passion for helping clients and supporting agency growth.
- People-oriented, with a positive attitude and professional demeanor.
- Demonstrates pride in delivering work accurately and efficiently.
- Eager to learn, adapt, and grow within the insurance field.
- Thrives in a collaborative team environment and is dedicated to ongoing professional development.
- This position is with an independent contractor agent. Employees of independent agents must complete all applicable licensing and training requirements.
- Employees of independent agents are not employees of State Farm Insurance Companies.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you meet the qualifications for the Licensed Insurance Customer Service Representative (CSR) position and are excited about the opportunity to join a respected agency in Jonesboro, GA, don’t hesitate—click the application button now to take the next step in your career!