Licensed Insurance Customer Service Representative
Location: BATON ROUGE, LA
Job Type: fulltime
Company: Reiter Marshall - State Farm Agency
Salary: $30000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative - SummaryJoin a dynamic and customer-focused team as a Licensed Insurance Customer Service Representative. This vital position supports a well-established insurance agency, delivering exceptional customer care and insurance expertise. As a Licensed Insurance Customer Service Representative, you will play a key role in fostering positive client relationships, addressing insurance-related inquiries, and ensuring a seamless customer experience. This is an excellent opportunity for those passionate about helping others with their insurance needs and who possess a valid Property & Casualty and Life & Health license. Working in Baton Rouge, LA, you will be part of a professional environment that values growth, collaboration, and customer satisfaction.
Duties & Responsibilities- Establish and maintain strong customer relationships by providing ongoing support and proactive follow-up as needed.
- Deliver prompt, accurate, and friendly customer service to clients regarding insurance availability, eligibility, coverages, policy changes, policy transfers, claim submissions, and billing inquiries.
- Utilize a customer-focused, needs-based approach to help clients understand their insurance options and make informed decisions.
- Serve as a knowledgeable resource for policyholders, answering questions and resolving concerns professionally and efficiently.
- Collaborate with team members to ensure consistent and high-quality customer service delivery.
- Assist with policy reviews and recommend insurance solutions tailored to customer needs.
- Support agency growth initiatives by identifying opportunities to offer additional products and services that benefit clients.
- Competitive base pay structure commensurate with experience and qualifications.
- Performance-based bonus opportunities.
- PTO (Paid Time Off) provided for personal days and holidays.
- Opportunities for professional growth and advancement within the agency.
- Active Property & Casualty license and Life & Health license required.
- Previous sales experience (inside or outside sales, retail, or telemarketing) is preferred but not mandatory.
- Exceptional written, verbal, and listening communication skills.
- Strong attention to detail and organizational skills.
- Proactive problem-solving abilities and self-motivation.
- Ability to thrive in a team-oriented environment and collaborate effectively with colleagues.
- Competency in assessing customer needs and conducting productive interviews to determine the best insurance solutions.
- Ability to relate to customers, build rapport, and inspire loyalty.
- Holds all required insurance licenses and is committed to professional development.
- Genuine passion for customer service and building long-term client relationships.
- Comfortable working in a fast-paced environment with diverse clientele.
- Motivated by achieving individual and team goals while upholding ethical standards.
- Demonstrates a positive attitude and adaptability to changing client needs.
- Exhibits a strong work ethic and a drive for continuous improvement.
- This role is with an independent insurance agency representing State Farm. Employees will work for the agency, not directly for State Farm Insurance Companies.
- Candidates must successfully complete any required licensing and training programs as mandated by the agency and regulatory authorities.
- The agency provides a supportive environment designed for career growth and professional learning.
- Employment practices are in accordance with EEOC standards and are inclusive of all qualified applicants.
- Working in Baton Rouge, LA offers access to a vibrant community and a thriving professional network.
- If you are ready to advance your career as a Licensed Insurance Customer Service Representative, click the job application button to submit your application and take the next step in joining our team.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Take the initiative to grow with a respected insurance agency by applying today. Click the application button to begin your journey as a Licensed Insurance Customer Service Representative and make a meaningful impact on customers' lives.