Licensed Insurance Customer Service Representative
Location: Phoenix, AZ
Job Type: fulltime
Company: Chris McCoy - State Farm Agency
Salary: $50000.0 - $120000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Position OverviewWe are seeking a Licensed Insurance Customer Service Representative to join a State Farm Agent's team as a Full-time team member. This position offers the opportunity to work with a respected independent contractor agent, providing outstanding customer service while supporting the agency’s growth and success. The ideal candidate will contribute to creating a remarkable customer experience through value-based conversations and a proactive, customer-focused approach.
Responsibilities- Establish and nurture customer relationships, ensuring positive interactions and timely follow-up as needed.
- Deliver prompt, accurate, and friendly service by responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Educate customers on insurance options using a needs-based review process tailored to each client’s situation.
- Maintain a strong work ethic and demonstrate a commitment to daily success, supporting the goals of the agency and its clients.
- Provide timely and thorough activity reports to the agent, ensuring clear communication and transparency in all customer service activities.
- Remain current on product changes, licensing requirements, technical developments, and continuing education to maintain active licenses and professional knowledge.
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational skills and attention to detail.
- Ability to work independently as well as collaboratively within a team environment.
- Self-motivated with a proactive approach to problem solving and customer service.
- Capability to learn and effectively use computer functions relevant to daily responsibilities.
- Demonstrated pride in completing work accurately and efficiently.
- Skilled in multi-tasking and managing multiple priorities in a fast-paced environment.
- Dedication to delivering exceptional customer service and maintaining professionalism in all interactions.
As a Full-time Licensed Insurance Customer Service Representative, you will gain valuable experience in the insurance industry while being part of a supportive and dynamic team. The position offers opportunities to further develop your customer service and insurance knowledge, with potential for advancement within the agency. Working in this role allows you to make a meaningful impact on customers' lives by helping them understand and select the insurance solutions that best fit their needs. You will also benefit from a positive work environment designed to encourage growth and professional development.
About the EmployerThis position is with a State Farm independent contractor agent. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm Insurance Companies.