Licensed Insurance Customer Service Representative
Location: Porter Ranch, CA
Job Type: fulltime
Company: Farmers Insurance
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
The role of a Licensed Insurance Customer Service Representative is a cornerstone position within the insurance industry, designed to provide top-tier service and support to both current and prospective clients. As part of a leading insurance provider, you will gain in-depth knowledge of insurance products and services, while benefiting from a paid mentorship program that encourages professional growth and development. If you are eager to build a rewarding career in insurance, this is an exceptional opportunity to join a dynamic team renowned for its commitment to excellence.
Our company is committed to equipping every Licensed Insurance Customer Service Representative with the training, resources, and mentorship needed to excel in this highly competitive field. Through our comprehensive onboarding program, you will learn all aspects of the insurance business—from client engagement and product knowledge to compliance and consultative sales. This role is ideal for those who are ambitious, business-savvy, and excited to help individuals and businesses protect what matters most to them.
As a Licensed Insurance Customer Service Representative, you will work alongside experienced agents and industry professionals, gaining firsthand insight into agency operations. The program fosters a supportive environment for learning, skill development, and rapid advancement. Our team values adaptability, a strong work ethic, and a passion for customer service, ensuring that motivated individuals have every opportunity to achieve their personal and professional goals.
Our company offers an inclusive, supportive workplace where diversity is embraced and every team member is valued. As a Licensed Insurance Customer Service Representative, you will interact with a broad spectrum of clients, providing expert advice, managing policy inquiries, and ensuring all customer needs are met with the highest level of professionalism and care. The skills you develop here—such as networking, communication, and digital proficiency—are essential for long-term success in the insurance sector.
We are seeking candidates who have or are willing to obtain the required insurance licenses. If you are a goal-oriented self-starter with a keen interest in building a future in insurance, we encourage you to apply. Whether you are a recent graduate launching your career or an experienced professional seeking a new challenge, you will find ample support, mentorship, and growth opportunities in our organization.
Located in a thriving area, our office offers a vibrant work environment that fosters collaboration and innovation. You will have the flexibility to work within your community, leveraging our award-winning training and industry-leading resources to achieve outstanding results. If you are ready to make a meaningful impact and grow with a company that values your contribution, click the application button and take the next step in your career as a Licensed Insurance Customer Service Representative.
Licensed Insurance Customer Service Representative - Summary- Serve as the primary contact for insurance clients, handling inquiries, policy updates, and claims support
- Participate in a paid mentorship and training program designed to accelerate your professional development
- Work closely with experienced agents to deepen your industry knowledge and sales acumen
- Develop consultative sales techniques and build lasting client relationships
- Contribute to a dynamic, team-oriented environment with a focus on customer satisfaction and business growth
- Respond to customer inquiries regarding insurance products, policies, and claims
- Process policy changes, renewals, and endorsements efficiently and accurately
- Provide expert guidance to clients on coverage options and policy features
- Assist with claims submissions and follow-up to ensure resolution
- Engage in outbound communications to prospective clients for new business opportunities
- Maintain detailed records of client interactions and documentation in compliance with company policies
- Collaborate with team members to achieve sales targets and customer satisfaction goals
- Participate in ongoing training to stay current with industry trends and regulations
- Competitive base salary with additional opportunities for bonuses and commissions
- Monthly performance bonuses
- Comprehensive training and professional development
- Flexible working hours
- Supportive team environment with experienced staff
- Access to a wide portfolio of insurance products
- Potential for unlimited earning based on performance
- Must possess or be willing to obtain required insurance licenses
- Previous experience in insurance, sales, or customer service is preferred but not required
- Ability to successfully pass a background check
- Strong communication and interpersonal skills
- Demonstrated ability to build rapport with clients
- Consultative and client-focused approach to sales
- Excellent written and verbal skills
- Strong negotiation and problem-solving abilities
- Ability to prioritize tasks and manage multiple responsibilities effectively
- Proficiency with digital tools and virtual communication platforms
- Entrepreneurial mindset and a drive to succeed
- Self-motivated and goal-oriented
- Business-savvy with a strong understanding of client needs
- Adaptable, eager to learn, and open to feedback
- Performance-driven with a passion for delivering exceptional customer service
- Effective at networking and establishing professional relationships
- This is an excellent opportunity to launch or advance your career in the insurance industry
- Training and mentorship are provided to support your path to agency ownership
- The company values diversity and is committed to equal opportunity in employment
- Located in a vibrant community, offering a positive work-life balance
- Apply today by clicking the job application button to take the first step toward a rewarding career as a Licensed Insurance Customer Service Representative
Equal Opportunity Employer Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.