Licensed Insurance Customer Service Representative
Location: CEDAR RAPIDS, IA
Job Type: fulltime
Company: Doug Valentine - State Farm Agency
Salary: $50000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
The Licensed Insurance Customer Service Representative role is a vital position for those seeking to build a rewarding career within the insurance industry. This opportunity allows you to make a meaningful impact by delivering exceptional customer experiences, supporting clients with their insurance needs, and contributing to the ongoing growth of a reputable insurance agency. As a Licensed Insurance Customer Service Representative, you will utilize your attention to detail, commitment to client satisfaction, and strong communication skills to provide outstanding service. This employment opportunity is available on a full-time basis and is based in Cedar Rapids, IA, offering the chance to work in a thriving community while advancing your professional journey.
In this position, you will engage directly with policyholders and prospective clients, addressing inquiries, assisting with policy changes, and processing claims efficiently. Your responsibilities will also include maintaining accurate records and collaborating closely with other team members to ensure that every client receives the personalized service they deserve. The agency values individuals who are customer-focused, empathetic, and eager to take advantage of internal growth opportunities, especially for those with a sales-oriented mindset.
If you have an active Property and Casualty insurance license and are passionate about helping others, you are encouraged to apply. The agency also seeks candidates who are willing to obtain a Life and Health license, further expanding their expertise and value to clients. Prior customer service experience is preferred, as is the ability to multitask and demonstrate strong interpersonal abilities. The agency is committed to providing a supportive environment that promotes professional development and career advancement.
Working as a Licensed Insurance Customer Service Representative in Cedar Rapids, IA, presents the unique advantage of contributing to a local agency that plays an important role in the community. Employees benefit from a collaborative workplace culture, competitive compensation, and a comprehensive benefits package. The agency is dedicated to fostering an inclusive and equitable workplace, adhering strictly to all EEOC guidelines and promoting diversity among its team members.
This position is offered by an independent contractor agent affiliated with State Farm. Employees must be able to complete any relevant licensing requirements and training programs. All personnel hired by the agent are considered employees of the agent, not of State Farm Insurance Companies. The agency values integrity, professionalism, and a genuine desire to support clients throughout their insurance journey.
Licensed Insurance Customer Service Representative - Summary- Serve as a key point of contact for insurance clients and support the agency’s growth.
- Utilize an active Property and Casualty license to provide expert guidance and support to policyholders.
- Engage in continuous professional development and pursue additional licensing as required.
- Work in a full-time, in-office role in Cedar Rapids, IA.
- Respond promptly to customer inquiries and deliver detailed policy information.
- Assist clients with making policy changes and updates to their insurance coverage.
- Process insurance claims efficiently and follow up with clients to ensure satisfaction.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Collaborate with agency team members to resolve client needs and anticipate future service requirements.
- Competitive base salary with performance-based bonus opportunities.
- PTO policy covering personal, sick, and vacation days.
- Parental leave to support work-life balance.
- Comprehensive health and dental insurance packages.
- 401(k) plan with employer matching contributions.
- Opportunities for career progression and advancement within the agency.
- Active Property and Casualty insurance license (required).
- Ability and willingness to obtain a Life and Health insurance license.
- Strong communication and interpersonal skills.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Previous customer service experience preferred.
- Commitment to providing outstanding client service and support.
- Customer-focused and empathetic with a passion for helping others.
- Sales-minded and motivated to pursue internal growth opportunities.
- Reliable team player who thrives in a collaborative environment.
- Proactive in learning and career development.
- This position is with an independent State Farm contractor agent, not State Farm Insurance Companies.
- Employees must successfully complete all relevant licensing and training requirements.
- The agency is an equal opportunity employer and values diversity in the workplace.
- Located in Cedar Rapids, IA, the agency offers the benefits of working in a welcoming community with ample opportunities for professional growth.
If you are ready to take the next step in your insurance career, apply today to become a Licensed Insurance Customer Service Representative. Click the application button to submit your resume and start your journey toward a rewarding future in the insurance industry.