Licensed Insurance Customer Service Representative
Location: AMERICAN FORK, UT
Job Type: fulltime
Company: Rick Albrecht - State Farm Agency
Salary: $40000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative
If you are a motivated, licensed insurance professional with a passion for delivering outstanding customer service, this opportunity as a Licensed Insurance Customer Service Representative could be the next rewarding step in your career. As a key member of an established insurance agency team, you will utilize your Property & Casualty and Life & Health licenses to support clients, foster relationships, and ensure a high level of satisfaction throughout every interaction. This full-time position offers a dynamic work environment where your expertise and commitment to service excellence will directly contribute to the agency’s growth and reputation.
Working as a Licensed Insurance Customer Service Representative, you will engage with a diverse client base, responding to inquiries, managing policy changes, and providing solutions tailored to individual needs. Your proactive approach and detail-oriented mindset will help you excel in a fast-paced setting where every day brings new challenges and opportunities. In addition to handling customer requests, you’ll play a pivotal role in educating clients about insurance coverage options, processing policy updates, and supporting the agency’s workflow with precision.
This position offers a positive work culture with opportunities for personal and professional growth. Emphasis is placed on continuous learning, keeping current with industry and licensing requirements, and contributing as a valued team member. If you thrive in a collaborative environment and are dedicated to customer satisfaction, consider joining our respected insurance agency as a Licensed Insurance Customer Service Representative.
Licensed Insurance Customer Service Representative - Summary- Full-time position supporting an independent insurance agency’s customer service operations
- Requires active Property & Casualty and Life & Health insurance licenses
- Role focuses on relationship building, policy management, and exceptional client service
- Opportunity for advancement and professional growth within the agency
- Establish and nurture ongoing relationships with clients through friendly, professional interactions
- Respond promptly and accurately to client inquiries regarding insurance products, policy changes, coverages, billing, and claims
- Conduct needs-based reviews to recommend appropriate insurance solutions for clients
- Maintain a high standard of customer service and ethical conduct in all communications
- Proactively follow up with clients to ensure satisfaction and retention
- Efficiently process policy changes, transfers, and documentation updates as needed
- Collaborate with team members to achieve agency goals and maintain workflow efficiency
- Provide thorough activity reports and updates to the agency principal or manager
- Stay up-to-date with product changes, industry regulations, and continuing education requirements
- Competitive base salary, commensurate with experience and qualifications
- Paid time off, including vacation and personal/sick days (eligibility after one year of employment)
- Opportunities for professional development and valuable on-the-job experience
- Potential for advancement within the agency for high-performing individuals
- Active Property & Casualty insurance license (required)
- Active Life & Health insurance license (required)
- Strong interpersonal and communication skills, both verbal and written
- People-oriented, with a dedication to outstanding customer service
- Organized, detail-oriented, and able to manage multiple tasks efficiently
- Self-motivated with a proactive approach to problem-solving
- Ability to work effectively as part of a team in a fast-paced environment
- Comfortable learning and using computer systems for policy management and reporting
- Commitment to accuracy and timely completion of tasks
- Willingness to stay informed about product, technical, and regulatory changes in the insurance industry
- Licensed insurance professional with proven customer service experience
- Thrives in a dynamic, supportive team environment
- Excels at building rapport and managing client relationships
- Consistently delivers prompt, accurate, and friendly service
- Motivated to achieve goals and grow professionally within the agency
- This position is with an independent contractor agent, not directly with the parent insurance company
- Selected candidates must meet licensing requirements and complete all necessary training programs
- Employees of independent agents are not employees of the parent insurance company
- The agency is committed to equal employment opportunity and compliance with all applicable regulations
If you are ready to advance your career as a Licensed Insurance Customer Service Representative and make a meaningful impact in our agency, click the job application button to submit your resume and take the next step toward joining our team.