Licensed Insurance Customer Service Representative
Location: LAKEWOOD RANCH, FL
Job Type: fulltime
Company: George Quarterman - State Farm Agency
Salary: $40000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewWe are currently seeking a Licensed Insurance Customer Service Representative to join a successful State Farm Agent team as a full-time, in-office team member in Lakewood Ranch, FL. This key position requires an active Property and Casualty insurance license and provides an excellent opportunity for candidates dedicated to delivering outstanding customer support and building lasting relationships with policyholders. The Licensed Insurance Customer Service Representative plays an essential part in ensuring agency clients experience prompt, knowledgeable, and friendly service, while also supporting business growth through value-based conversations and tailored insurance solutions.
Responsibilities- Establish and maintain positive relationships with customers to ensure retention and satisfaction.
- Respond to inquiries regarding insurance availability, eligibility, policy coverages, changes, transfers, claims, and billing clarifications with professionalism and accuracy.
- Utilize a customer-focused, needs-based review process to educate customers about available insurance options and recommend appropriate solutions.
- Demonstrate a strong work ethic and a commitment to achieving success each day.
- Deliver timely and thorough activity reports to the agent, keeping them informed on customer interactions and issues resolved.
- Stay current on product changes, licensing requirements, technical developments, and continuing education to maintain a high level of expertise.
- Work effectively within a team environment and support other staff as needed.
- Proactively identify and solve problems to enhance customer satisfaction and improve agency performance.
- Active Florida Property and Casualty insurance license required (2-15, 2-20, or 4-40 prior to start date).
- Excellent interpersonal and communication skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Self-motivated, able to manage multiple tasks and prioritize effectively.
- Proficient in learning and utilizing agency computer systems and software.
- Demonstrated ability to provide exceptional customer service and resolve issues efficiently.
- Capacity to work collaboratively as part of a team and independently as needed.
- Base salary plus commission and bonus opportunities.
- PTO including vacation and personal/sick days.
- Health subsidy offered.
- 401(k) plan with matching contributions.
- Paid holidays.
- Leadership development programs and growth potential within the agency.
Lakewood Ranch, FL, is a thriving community known for its welcoming atmosphere and excellent quality of life, making it a great location for career growth in the insurance industry.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.