Licensed Insurance Customer Service Representative
Location: Austin, TX
Job Type: fulltime
Company: Farmers Insurance
Salary: $48000.0 - $80000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewAs a Licensed Insurance Customer Service Representative, you will play a vital role within our team, supporting customers and providing in-depth knowledge about insurance products and services. This full-time position is ideal for individuals who are business savvy, performance-driven, and motivated to achieve success in the insurance industry. As a key member of our organization, you will receive comprehensive training, mentorship, and ongoing support to help you grow your career in insurance. Our team fosters a collaborative and professional environment, ensuring that every representative has the tools and resources necessary to thrive.
Key Responsibilities- Provide exceptional customer service to clients by answering questions, addressing concerns, and ensuring satisfaction with insurance products and services.
- Assist clients in understanding policy coverage, processing policy changes, and navigating claims processes.
- Build and maintain strong relationships with customers through effective communication and rapport-building techniques.
- Utilize a consultative sales approach to identify and recommend insurance solutions that meet the unique needs of each client.
- Demonstrate strong negotiation skills to help clients select the most appropriate policies and coverage options available.
- Manage multiple client accounts and prioritize tasks efficiently to meet deadlines and organizational goals.
- Support agency operations by maintaining accurate records, processing documentation, and coordinating with internal teams as needed.
- Engage in networking and digital outreach to expand client base and develop new business opportunities.
- Participate in ongoing training programs and mentorship opportunities to further develop industry knowledge and professional skills.
- Possession of required state insurance licenses or willingness to obtain them prior to starting.
- Previous experience in insurance, sales, customer service, or related fields preferred, but not required.
- Ability to successfully pass a background check.
- Demonstrated ability to build rapport with clients and provide consultative guidance.
- Strong negotiation, written, and verbal communication skills.
- Excellent prioritization and multitasking abilities in a fast-paced environment.
- Digital proficiency and a professional virtual presence.
- Strong management and organizational skills.
As a Licensed Insurance Customer Service Representative, you will benefit from award-winning training programs that cover all facets of the insurance business. Our organization offers a wide portfolio of insurance products, including life, commercial, and workers compensation, as well as access to knowledgeable and supportive staff. Whether you are a recent graduate seeking to launch your career or an experienced professional pursuing a new challenge, our structured mentorship and training ensure you have the support needed to excel.
Why Work HereOur company is committed to fostering a diverse and inclusive workplace where every team member can succeed. We offer opportunities for career advancement, professional growth, and the ability to make a positive impact in your community. Working as a Licensed Insurance Customer Service Representative provides you with the chance to develop valuable skills, expand your professional network, and contribute to a reputable and supportive organization.
Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.