Licensed Insurance Customer Service Representative
Location: Parma, OH
Job Type: fulltime
Company: Tammy Steele-Kidd - State Farm Agency
Salary: $50000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Position OverviewThe Licensed Insurance Customer Service Representative (CSR) plays a vital role in supporting an independent State Farm agent's office on a full-time basis in Parma, OH. This position is designed for professionals who are licensed in Property & Casualty and Life & Health insurance and have prior experience in the insurance industry, particularly with State Farm or similar organizations. As a Licensed Insurance CSR, you will deliver exceptional customer service and foster strong relationships with clients, assisting them with their insurance needs and supporting the agency's operational goals.
Key Responsibilities- Establish and maintain positive customer relationships through proactive communication and follow-up on insurance matters.
- Provide prompt, accurate, and friendly service to clients, addressing inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claims, and billing details.
- Utilize a customer-focused, needs-based review process to educate clients about available insurance products and services.
- Demonstrate a strong work ethic and a commitment to achieving daily and long-term agency objectives.
- Generate timely and thorough activity reports for the agent to ensure continuous improvement in service delivery.
- Stay updated on changes in insurance products, licensing requirements, technical advancements, and continuing education to maintain compliance and provide accurate information to clients.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Prior experience with State Farm or a similar insurance provider is strongly preferred.
- Familiarity with Salesforce, ECRM, or Necho platforms is beneficial.
- Demonstrated excellence in interpersonal, written, and verbal communication skills.
- Ability to work collaboratively in a team environment and independently as needed.
- Strong organizational and multitasking abilities, with keen attention to detail.
- Self-motivated, proactive in problem solving, and dedicated to delivering superior customer service.
- Ability to learn and adapt to new computer systems and processes efficiently.
- Competitive salary structure, including bonus and commission opportunities.
- PTO including paid vacation, personal, and sick days, plus paid holidays.
- SIMPLE IRA with employer match up to 3% and a health stipend available if needed.
- Opportunities for career growth and advancement within the agency.
- Valuable industry experience and exposure to a professional, supportive work environment.
Located in Parma, OH, this full-time position offers the benefit of joining a well-established insurance agency in a welcoming, community-focused area. Parma offers a supportive business climate and convenient access to local amenities.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.