Licensed Insurance Customer Service Representative
Location: Parma, OH
Job Type: fulltime
Company: Tammy Steele-Kidd - State Farm Agency
Salary: $50000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (CSR) Job OverviewWe are seeking a dedicated Licensed Insurance Customer Service Representative (CSR) to join our team in Parma, OH. As a full-time team member, you will play a vital role in delivering outstanding customer service and facilitating insurance sales. This opportunity is ideal for individuals who are passionate about helping others, possess strong communication skills, and are committed to professional growth within the insurance industry.
Key Responsibilities- Provide prompt, accurate, and friendly service to clients by answering phones, greeting clients, and responding to inquiries about insurance products and services.
- Establish and nurture positive customer relationships, following up as needed to ensure satisfaction and encourage customer loyalty.
- Assist customers with questions regarding policy availability, eligibility, coverage options, policy changes, claims, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate clients about available insurance options, supporting both service and sales objectives.
- Collaborate with team members to achieve agency goals and maintain high standards of customer service.
- Active Ohio Property & Casualty License (required).
- Active Ohio Life and Health License (required).
- Previous experience with State Farm or other insurance providers is preferred.
- Familiarity with Salesforce, ECRM, or Agency Management Systems such as Necho.
- Excellent written, verbal, and listening communication skills.
- Strong attention to detail and ability to proactively solve problems.
- Self-motivated with the ability to work effectively in a team environment.
- Ability to assess customer needs and adapt to a service or sales focus as necessary.
- Commitment to remaining current on product changes, licensing requirements, and continuing education.
- Competitive compensation including base salary, bonus, and commission structure.
- PTO (vacation and personal/sick days) and paid holidays.
- Retirement savings plan with employer match.
- Health stipend available if needed.
- Valuable hands-on experience within a reputable insurance agency.
- Potential for professional development and advancement within the agency.
Parma, OH is a welcoming community known for its vibrant local culture and supportive business environment, making it an excellent place to grow your career in the insurance industry.
Additional InformationThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.