Licensed Insurance Customer Service Representative
Location: ST LOUIS PARK, MN
Job Type: fulltime
Company: John Simeone - State Farm Agency
Salary: $40000.0 - $90000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (Property & Casualty) Position OverviewThe Licensed Insurance Customer Service Representative (Property & Casualty), full-time in St Louis Park, MN, plays a critical role in providing exceptional service and support to insurance clients. This position is an integral part of a State Farm Agent’s team, focusing on client satisfaction and policy management within the property and casualty insurance sector. The role requires an active Property and Casualty insurance license and a strong commitment to delivering personalized service and support to customers. As a Licensed Insurance Customer Service Representative, you will support the agency by fostering positive relationships, addressing policyholder inquiries, and ensuring all transactions comply with industry regulations and company standards.
Key Responsibilities- Establish and maintain strong relationships with insurance customers through attentive, proactive communication and follow-up.
- Respond promptly and accurately to inquiries regarding insurance availability, eligibility, coverage options, policy changes, claims processes, billing, and policy transfers.
- Educate customers on insurance products and options using a customer-focused, needs-based approach to help them make informed decisions.
- Process policy changes, assist with claim submissions, and clarify billing information, ensuring all transactions are completed accurately and efficiently.
- Uphold a high standard of customer service by addressing client needs and resolving concerns swiftly and professionally.
- Collaborate closely with other team members to achieve agency objectives and maintain a positive, productive work environment.
- Stay informed about product changes, licensing requirements, technical developments, and continuing education to deliver up-to-date information to customers.
- Provide timely and thorough activity reports and documentation to the supervising agent.
- Active Property & Casualty insurance license is required to be considered for this full-time position in St Louis Park, MN.
- Must be able to commute to the agency office; this is not a remote role.
- Life and Health license is preferred or must be obtained as part of ongoing employment requirements.
- Demonstrated excellence in interpersonal, written, and verbal communication skills, with an ability to listen actively and respond thoughtfully to customer needs.
- Strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
- High level of self-motivation and a proactive approach to problem-solving and task completion.
- Commitment to upholding accuracy and timeliness in all aspects of work and reporting.
- Ability to work collaboratively within a team environment while also managing individual responsibilities.
- Willingness to learn and adapt to new computer systems, insurance products, and regulatory changes as required.
- Competitive salary plus bonus potential, paid time off (including vacation and personal/sick days), and retirement plan.
- Valuable hands-on experience in the insurance industry and the opportunity for professional growth within the agency.
- Potential for advancement based on performance and contribution to the team.
St Louis Park, MN, offers a welcoming community and a convenient location for professionals seeking to build a rewarding career in insurance customer service.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.