Licensed Insurance Customer Service Representative
Location: Fort Myers, FL
Job Type: fulltime
Company: AWA Insurance
Salary: $45000.0 - $85000.0 per year
Category: Insurance
Job Description Apply Now
Are you seeking an opportunity to build a rewarding career in the insurance industry? As a Licensed Insurance Customer Service Representative, you will play a critical role in delivering exceptional service and support to clients seeking guidance on insurance products and policies. This full-time position offers the chance to make a meaningful impact by helping individuals and businesses navigate their insurance needs, while also supporting the mission of a reputable insurance agency in Fort Myers, FL. If you are passionate about customer care and possess the necessary licensure or are willing to obtain it, this role is designed for you.
Working as a Licensed Insurance Customer Service Representative, you will be the face and voice of the agency, responsible for fostering positive relationships with clients. Your ability to communicate effectively, both verbally and in writing, will enable you to provide accurate information, clarify policy details, and resolve inquiries efficiently. You will be expected to greet visitors, answer incoming calls, and manage customer interactions with professionalism and empathy, ensuring every client feels valued and understood.
This position requires a Property and Casualty license (4-40 or 2-20), or the willingness to obtain one before your start date. Your attention to detail, problem-solving aptitude, and team-oriented mindset will be essential as you address client questions, assist with policy changes, submit claims, and explain coverage options. By leveraging your customer service skills, you will help clients make informed decisions about their insurance coverage, contributing to their peace of mind and the agency's success.
The Licensed Insurance Customer Service Representative position is a dynamic role that provides you with a unique opportunity to gain valuable industry experience and develop professionally. You will be encouraged to participate in ongoing training, work collaboratively with team members, and pursue growth within the organization. The agency values dedication, integrity, and a proactive approach to customer service, creating a supportive work environment where your contributions are recognized and appreciated.
Located in Fort Myers, FL, the agency offers a welcoming and engaging workplace for employees. The area is known for its vibrant community and excellent quality of life, making it a desirable place to build a long-term career. As this is not a remote position, candidates must be able to commute to the office in Fort Myers, FL.
In return for your commitment and expertise, you will receive a competitive base salary, opportunities for bonuses, paid time off, health insurance, and profit-sharing. The agency also provides opportunities for advancement, allowing you to expand your responsibilities and take on new challenges as you grow within the role. Your success as a Licensed Insurance Customer Service Representative will be supported by an experienced team and comprehensive resources designed to help you excel.
Take the next step in your professional journey and join a team that prioritizes both customer satisfaction and employee growth. Apply today by clicking the job application button and become a valued member of a leading insurance agency as a Licensed Insurance Customer Service Representative in Fort Myers, FL.
Licensed Insurance Customer Service Representative - Summary- Full-time customer service position within a reputable insurance agency
- Requires Property and Casualty license (4-40 or 2-20) or willingness to obtain
- Focuses on delivering exceptional client service and support
- Located in Fort Myers, FL – on-site work required
- Serve as the primary point of contact for clients via phone and in-person
- Greet customers professionally and foster positive relationships
- Respond to client inquiries regarding insurance availability, eligibility, policy changes, claims, and billing
- Educate clients on insurance products and coverage options using a needs-based approach
- Facilitate policy updates, transfers, and submissions as needed
- Work collaboratively with team members to ensure high-quality service
- Maintain detailed and accurate client records
- Competitive base salary with bonus potential (commensurate with experience)
- PTO including vacation and sick days
- Profit sharing opportunities
- Health insurance coverage
- Professional development and growth potential
- Customer service experience preferred
- Excellent written, verbal, and listening skills
- Self-motivated and proactive in solving problems
- Strong attention to detail and organizational skills
- Ability to work effectively in a team environment
- Ability to relate to clients and address their unique needs
- Property and Casualty license (4-40 or 2-20) required or must be obtained prior to start date
- Demonstrates a passion for helping others and delivering excellent service
- Communicates clearly and professionally with diverse clients
- Thrives in a fast-paced, team-oriented environment
- Shows initiative and a commitment to learning
- This is an on-site position; remote work is not available
- Applicants must have or be willing to obtain the necessary insurance licensure
- The agency is committed to creating a diverse and inclusive workplace
- Apply now by clicking the job application button to join a respected insurance team and advance your career as a Licensed Insurance Customer Service Representative