Licensed Insurance Customer Service Representative
Location: Junction City, KS
Job Type: fulltime
Company: Farmers Insurance
Salary: $50000.0 - $100000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Job OverviewThe Licensed Insurance Customer Service Representative plays a vital role within the insurance sector, bridging the gap between clients and agency operations. As a key member of the team, you will leverage your insurance licensing and customer service skills to provide comprehensive support to customers, assist with policy inquiries, and help ensure a seamless client experience. This full-time position suits individuals who are proactive, adaptable, and committed to making a positive impact in the insurance industry.
Responsibilities- Provide knowledgeable, professional customer service to existing and prospective clients by addressing questions related to a range of insurance products, including Property, Casualty, Life, Accident, and Health policies.
- Assist with policy changes, billing inquiries, claims processes, and coverage explanations in accordance with company guidelines and regulatory requirements.
- Work closely with licensed insurance agents and agency staff to ensure accurate documentation and client records management.
- Identify opportunities to strengthen client relationships, including upselling or cross-selling additional coverage as appropriate.
- Maintain up-to-date knowledge of industry trends, policy changes, and compliance standards.
- Participate in ongoing training and mentorship programs designed to support your development as a Licensed Insurance Customer Service Representative.
- Utilize digital tools and maintain a strong virtual presence to serve customers efficiently and effectively, both in-person and remotely as required.
- Engage in networking activities and represent the agency positively within the local community.
- Active licenses in Property, Casualty, Life, Accident, and Health Insurance or willingness to obtain these licenses prior to starting employment.
- Previous experience in sales, customer service, or management within the insurance industry or related fields is preferred.
- Exceptional verbal and written communication skills, with the ability to explain complex insurance concepts to clients clearly and concisely.
- Demonstrated self-motivation, goal orientation, and a strong sense of accountability.
- Comfortable working independently and as part of a collaborative team environment.
- Strong digital literacy and confidence in using virtual communication platforms.
- Commitment to community involvement and client engagement.
- Dependable and reliable, consistently following through on commitments.
- Enjoys working with people and collaborating on group projects.
- Flexible and adaptable, able to navigate frequent shifts in direction or priorities.
- Detail-oriented, with a focus on accuracy and thoroughness in all tasks.
- Achievement-oriented, motivated by challenges and continuous improvement.
- Capable of working autonomously with minimal supervision.
- Effective at managing stress and thriving in a dynamic, fast-paced environment.
As a Licensed Insurance Customer Service Representative, you will benefit from hands-on training and mentorship opportunities. This role is designed to prepare you for potential future advancement, including leadership roles or agency ownership, through structured development pathways and ongoing support.
Why Work Here?Working as a Licensed Insurance Customer Service Representative offers the opportunity to build a rewarding career while making a difference in the lives of clients. The role provides a blend of customer interaction, professional challenge, and personal growth, all within a supportive and dynamic insurance agency environment. If you are passionate about serving others and eager to grow within the insurance field, this position is an excellent fit for your ambitions.
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.