Licensed Insurance Customer Service Representative
Location: SPARTANBURG, SC
Job Type: fulltime
Company: Beverly Benson - State Farm Agency
Salary: $43000.0 - $45000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative - Summary
The Licensed Insurance Customer Service Representative (CSR) plays a vital role in delivering exceptional service and support to insurance clients. This position is tailored for individuals who are already licensed in either Property & Casualty or Life & Health insurance and who are enthusiastic about fostering long-term customer relationships. As a Licensed Insurance Customer Service Representative, you will have the opportunity to directly impact client satisfaction and contribute to the growth of a reputable insurance agency. This full-time role is ideal for proactive, organized, and detail-oriented professionals who are passionate about providing solutions and ensuring a positive customer experience. Joining this team means embarking on a career path with growth potential and a dynamic work environment, all while making a meaningful difference for policyholders. Located in a thriving area, this position offers the chance to work in a supportive community, where your skills and dedication are truly valued.
Duties & Responsibilities- Establish and maintain positive customer relationships by providing prompt, accurate, and personalized service to clients.
- Respond to client inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Engage in needs-based conversations to educate customers about insurance product options and tailor recommendations to individual client needs.
- Follow up with customers as needed to ensure satisfaction and address any outstanding concerns or questions.
- Maintain a strong work ethic, demonstrating a commitment to achieving success and consistently meeting or exceeding performance goals.
- Utilize advanced computer functions for data entry, policy management, and activity reporting.
- Proactively identify and resolve problems to enhance the customer experience and support agency objectives.
- Provide timely and thorough activity reports to the agent, ensuring transparency and accountability in all client interactions.
- Stay current with product changes, licensing requirements, technical developments, and continuing education opportunities related to the insurance industry.
- Collaborate closely with agency team members to ensure seamless service and support for all clients.
- Uphold the highest standards of integrity, professionalism, and confidentiality when handling sensitive client information.
- Competitive base salary with performance-based commission opportunities.
- Eligibility for bonuses based on achievement of individual and agency goals.
- Health insurance stipend to support your well-being.
- Optional life insurance coverage available.
- Opportunity for a flexible work schedule to support work-life balance.
- Retirement plan options to help you plan for the future.
- Active insurance license in Property & Casualty or Life & Health required prior to start date.
- Bilingual skills in Spanish or Ukrainian preferred, enhancing your ability to serve a diverse client base.
- Strong interpersonal skills with a demonstrated ability to build rapport with clients.
- Excellent written, verbal, and listening communication skills.
- Organizational skills and attention to detail necessary for accurate policy management and reporting.
- Self-motivated and proactive approach to problem solving and customer service.
- Ability to learn and master various computer functions pertinent to insurance operations.
- Commitment to continuous professional development, including staying updated on product changes and licensing requirements.
- Team-oriented mindset with the ability to collaborate effectively within a group setting.
- Capacity to multi-task and manage multiple client needs efficiently.
- Demonstrates a people-oriented attitude and a passion for providing exceptional service.
- Thrives in a fast-paced environment and adapts quickly to changing client needs.
- Exhibits integrity, reliability, and a strong sense of responsibility.
- Enjoys learning, staying current with industry trends, and pursuing ongoing education.
- Is motivated by clear performance goals and the opportunity for career advancement.
- This position is with an independent insurance agent affiliated with a major national brand, offering a reputable and stable platform for your career.
- Employment is subject to successful completion of all applicable licensing requirements and training programs.
- Employees of independent agents are not employees of the parent insurance company; the agent is responsible for hiring and management.
- Equal opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you are motivated to succeed and envision yourself as a Licensed Insurance Customer Service Representative, take the next step in your career journey. Click the job application button to apply and join a team where your dedication and expertise will be truly valued.