Insurance Customer Service Representative (P&C Licensed)
Location: Carrollton, GA
Job Type: fulltime
Company: Allstate Agency
Salary: $33000.0 - $55000.0 per year
Category: Insurance
Job Description Apply Now
The Insurance Customer Service Representative (P&C Licensed) position is a dynamic opportunity for individuals passionate about customer support and insurance services. As an integral member of an established agency team, this full-time role is ideal for professionals who hold or are willing to obtain a Property & Casualty (P&C) license and are committed to delivering exceptional service to clients. The Insurance Customer Service Representative (P&C Licensed) position provides an engaging work environment where building and maintaining client relationships is a top priority. Those with previous experience at major insurance carriers are encouraged to apply, though it is not a requirement for consideration.
In this Insurance Customer Service Representative (P&C Licensed) role, you will interact directly with clients both over the phone and in person, addressing their insurance needs with expert guidance and professionalism. Your ability to listen actively, communicate insurance concepts clearly, and offer tailored recommendations will be essential to your success. This position is also well-suited to individuals interested in ongoing career development and professional growth within the insurance sector.
As an Insurance Customer Service Representative (P&C Licensed), you will play a critical part in agency operations, supporting both retention and growth initiatives. You will be responsible for handling inquiries, processing service requests, scheduling appointments, and assisting clients in understanding their policy options. If you are motivated by helping others, excel at problem-solving, and thrive in a collaborative team setting, this opportunity may be the perfect fit for your career aspirations.
Insurance Customer Service Representative (P&C Licensed) - Summary- Full-time position focused on delivering superior customer service within an insurance agency environment
- Requires active Property & Casualty license (or willingness to obtain quickly)
- Opportunity to build strong, long-lasting relationships with clients
- Ideal for those looking to grow professionally in the insurance field
- Provide exceptional customer service to both new and existing insurance clients
- Respond promptly to client phone calls, emails, and in-person inquiries
- Process service requests in a timely and accurate manner
- Conduct policy reviews and make personalized coverage recommendations
- Identify customer needs and present appropriate insurance solutions
- Schedule appointments and follow up with leads to support agency growth
- Work collaboratively with the agency team to achieve individual and team performance goals
- Assist with administrative tasks and documentation as required
- Support client retention through proactive communication and relationship management
- Competitive base pay structure with additional commission incentives
- Potential for professional development and advancement within the agency
- Opportunities to obtain additional licensing (such as Life insurance) as needed
- Positive, professional workplace culture focused on client service and team success
- Active Property & Casualty insurance license, or willingness to obtain quickly
- Previous experience in customer service, preferably within the insurance industry
- Strong verbal and written communication skills
- Ability to multi-task and work effectively in a fast-paced team environment
- Comfortable discussing insurance policies and coverage with clients
- Demonstrated interest in helping clients manage risk and make informed decisions
- Motivated, dedicated, and eager to learn and succeed
- Willingness to pursue additional licensing (such as Life insurance) as the agency requires
- Customer-focused with a passion for helping others
- Professional, reliable, and driven to achieve goals
- Comfortable working independently and as part of a collaborative team
- Strong organizational skills and attention to detail
- Able to adapt quickly to changing client needs and agency priorities
- Working in this area provides access to a welcoming community and a supportive professional environment
- Career growth opportunities are available for high-performing team members
- To apply, please click the job application button to submit your information and be considered for this Insurance Customer Service Representative (P&C Licensed) opportunity
We are committed to providing an inclusive and welcoming workplace for all qualified applicants. All employment decisions are made without regard to race, color, religion, sex, national origin, disability, or protected veteran status.