Leasing Consultant
Location: Jacksonville, FL
Job Type: Temp
Company: Apartner
Salary: $16.00 to $18.00 per hour
Category: Multifamily
Job Description Apply Now
The Leasing Consultant plays a critical role in the success of apartment communities by providing exceptional service to prospective and current residents. As a Leasing Consultant, you are the first point of contact for individuals seeking information about apartment availability, amenities, and community life. This position is responsible for supporting all leasing activities, conducting property tours, managing resident relations, and ensuring a seamless move-in process. Working in a vibrant, customer-focused environment, you will help prospective residents find their ideal home while contributing to the occupancy and financial goals of the community. The role requires a blend of sales acumen, administrative accuracy, and interpersonal skills, all delivered with professionalism and enthusiasm. Leasing Consultants are integral members of the property management team, supporting marketing initiatives and community events to attract new residents and retain current ones.
Leasing Consultant - SummaryAs a Leasing Consultant, you will serve as the primary liaison between property management and potential or current residents. Your main objectives include promoting available apartment homes, providing excellent customer service, and contributing to the overall success of the apartment community. This position offers the opportunity to engage with diverse individuals, utilize your communication skills, and make a positive impact on residents’ experiences. The role is ideal for those who are passionate about helping others, thrive in a fast-paced environment, and are dedicated to maintaining high standards of honesty, integrity, and professionalism.
Duties & Responsibilities- Warmly greet prospective residents and conduct informative property tours to showcase community amenities, available floor plans, and unique features.
- Respond promptly and professionally to inquiries via phone, email, and online platforms, ensuring all questions are addressed in a timely manner.
- Qualify incoming prospects by explaining lease terms, associated fees, and application requirements, guiding them through the entire leasing process.
- Accurately prepare, execute, and process lease agreements, renewals, and move-in documentation, ensuring thoroughness and compliance with all policies.
- Monitor and update information on unit availability, pricing, special incentives, and community promotions to provide prospective residents with current details.
- Actively follow up with leads and prospects to convert interest into leases, utilizing property management software such as Yardi or RealPage to track interactions and outcomes.
- Collaborate with maintenance and management teams to ensure units are move-in ready and promptly resolve any resident concerns or issues.
- Handle resident relations with professionalism, addressing questions and concerns courteously and escalating maintenance or policy issues when necessary.
- Achieve or surpass weekly and monthly leasing and occupancy targets, reporting progress and activity to the management team for strategic planning.
- Participate in marketing efforts including community events, tours, online listings, social media promotions, and open houses to attract new residents.
- Competitive compensation packages tailored to experience and qualifications.
- Opportunities for performance-based bonuses or commissions based on leasing goals.
- Comprehensive benefits may include health, dental, and vision insurance, retirement plans, and paid time off.
- Potential for career advancement within property management and related fields.
- Minimum of one year of experience in leasing, sales, customer service, or hospitality is preferred.
- Exceptional interpersonal, written, and verbal communication skills.
- Professional appearance and a strong commitment to customer service excellence.
- Ability to work independently, as well as collaboratively within a team environment; reliability and punctuality are essential.
- Comfortable with basic math and capable of clearly explaining lease terms, fees, and policies to prospective residents.
- Proficiency in using computers, including Microsoft Office and property management or CRM software (such as Yardi or RealPage).
- Valid driver’s license and reliable transportation for occasional off-site showings or errands.
- High school diploma or equivalent required; college coursework or real estate licensing is a plus.
- Polished, outgoing, and motivated professional who enjoys interacting with people and delivering outstanding service.
- Detail-oriented and organized, capable of managing multiple tasks and priorities efficiently.
- Adaptable and eager to learn about new technologies, systems, and industry best practices.
- Demonstrates strong values aligned with honesty, integrity, competence, and professionalism.
- Enthusiastic about contributing to a positive and inclusive community atmosphere.
- Leasing Consultants are often the face of the apartment community and play a pivotal role in resident satisfaction and retention.
- Opportunities exist for ongoing training and advancement within the property management industry.
- This is a drug-free workplace.
- Equal Opportunity Employer.
- Working as a Leasing Consultant offers the chance to build valuable skills in sales, customer service, and real estate while working in a supportive and collaborative environment.
If you are passionate about helping others find their perfect home and possess the skills necessary to excel as a Leasing Consultant, we encourage you to apply for this rewarding opportunity by clicking the job application button below.