Lead Generation Specialist
Location: Jacksonville, FL
Job Type: Direct Placement
Company: ARC Group
Category: Administration
Job Description Apply Now
The role of a Lead Generation Specialist is critical in supporting business development and client acquisition efforts, particularly in industries such as tax resolution and financial services. As an integral member of the team, the Lead Generation Specialist helps bridge the gap between potential clients and successful case management by identifying, qualifying, and nurturing leads through both inbound and outbound communication channels. This full-time position, based in Jacksonville, FL, offers a dynamic and supportive environment where professionals can hone their skills in lead qualification, client engagement, and sales collaboration. The Lead Generation Specialist position is an excellent opportunity for individuals who thrive in fast-paced environments and are passionate about helping clients find solutions to their tax and financial challenges.
ARC Group is recruiting for a Lead Generation Specialist on behalf of a respected client in the tax resolution sector. This role emphasizes the importance of proactive outreach and responsive customer service, ensuring that each interaction is both meaningful and productive. The Lead Generation Specialist will take on the responsibility of managing a high volume of calls, assessing client needs, and collaborating closely with both sales and case management teams to facilitate a seamless client experience. If you are seeking a career where your communication and organizational skills can directly impact business growth and client satisfaction, this Jacksonville-based opportunity is ideal for you.
Lead Generation Specialist - Summary- The Lead Generation Specialist plays a key role in driving new business opportunities by proactively managing inbound and outbound client communications.
- This position is based on-site in Jacksonville, FL, providing a vibrant workplace and collaborative team environment.
- Specializing in tax resolution services, the role focuses on qualifying leads, nurturing client relationships, and facilitating smooth transitions to sales and case management teams.
- The position is designed for professionals with experience in lead generation, customer service, or inside sales who are seeking career advancement in the financial services sector.
- Handle high-volume inbound and outbound calls to engage prospective clients seeking tax resolution services.
- Qualify leads using targeted questioning to determine needs, financial hardship, and suitability for assistance programs.
- Document all client interactions, lead dispositions, and follow-up actions using CRM systems to ensure accuracy and continuity.
- Nurture warm leads and conduct timely follow-ups to maximize conversion opportunities and enhance client engagement.
- Collaborate with the sales team to ensure seamless handoff of qualified leads and maintain a cohesive workflow.
- Maintain up-to-date knowledge of company services, IRS processes, and general tax resolution terminology to provide accurate information to clients.
- Consistently achieve daily, weekly, and monthly performance metrics related to lead generation and conversion.
- Participate in team meetings and contribute constructive feedback to improve outreach scripts, strategies, and customer engagement techniques.
- Competitive pay structure with performance-based incentives designed to reward achievement in lead conversion and client engagement.
- Comprehensive training provided on tax resolution processes, client engagement best practices, and relevant CRM systems.
- Opportunities for long-term career growth within a stable and reputable organization in the financial services sector.
- Supportive, on-site team environment that encourages professional development and collaboration in Jacksonville, FL.
- At least one year of experience in lead generation, call center operations, customer service, or inside sales is required.
- Background in financial services, tax resolution, or debt relief industries is preferred but not mandatory.
- Strong verbal and written communication skills, with the ability to quickly build rapport with potential clients.
- Goal-oriented mindset with a proven ability to meet or exceed performance targets and metrics.
- Comfortable managing high call volumes and making outbound calls as part of daily responsibilities.
- Proficiency with CRM systems and basic computer applications is essential for accurate documentation and workflow management.
- Ability to thrive in a fast-paced, metrics-driven environment while maintaining professionalism and integrity.
- Demonstrated commitment to providing exceptional customer service and upholding client confidentiality.
- Motivated self-starter with a high level of energy and enthusiasm for client engagement.
- Excellent active listening skills and the ability to identify client needs effectively.
- Adaptable and open to feedback, with a willingness to participate in ongoing training and skill development.
- Collaborative team player who values open communication and collective success.
- Responsible, detail-oriented, and capable of managing multiple tasks with professionalism.
- This opportunity is based in Jacksonville, FL, offering the benefits of a dynamic city with a growing business community.
- The company is committed to creating an inclusive and equal opportunity workplace, adhering to all EEOC standards.
- Applicants are encouraged to apply by clicking the job application button and submitting their qualifications for immediate consideration.
- No phone calls or emails are required for application; all submissions are handled through the designated job application portal.
If you are ready to take the next step in your career as a Lead Generation Specialist and contribute to a team focused on client success in the tax resolution field, we invite you to apply today by clicking the application button. Join a reputable organization in Jacksonville, FL, and make a meaningful impact through your skills and dedication.