Laundry Operations Manager
Location: Denver, CO
Job Type: Full Time
Company: Core Linen Services
Job Description Apply Now
The Laundry Operations Manager is responsible for overseeing the comprehensive operations of an on-site hotel laundry facility, ensuring the delivery of high-quality linen processing and service. This management role is pivotal in maintaining exceptional standards for both staff performance and customer satisfaction, as well as ensuring compliance with all relevant safety and administrative guidelines. As a key leader in the organization, the Laundry Operations Manager collaborates closely with various internal teams and external stakeholders to optimize workflow, control costs, and support the facility’s mission of providing outstanding laundry services. This position offers a unique opportunity to drive operational excellence and foster a culture of continuous improvement within a dynamic hospitality environment.
The Laundry Operations Manager role is essential to maintaining efficient daily operations, implementing best practices in laundry processing, and overseeing staff development. The manager is expected to demonstrate expertise in budgeting, forecasting, and financial management, ensuring the facility operates within established financial parameters. This includes accurate billing, payroll, and labor cost oversight, as well as the preparation and analysis of weekly operational reports. The ideal candidate will possess strong leadership qualities, a proactive approach to problem-solving, and the ability to adapt to the evolving needs of a busy hotel environment.
Located in a vibrant city known for its hospitality industry, this position offers valuable professional growth and the chance to make a significant impact within the organization. The Laundry Operations Manager works in a collaborative setting, serving as a liaison between clients, internal departments, and vendor partners to ensure seamless service delivery and regulatory compliance. Candidates with a background in large-scale laundry operations or commercial management are encouraged to apply and contribute to the ongoing success of the team.
Laundry Operations Manager - Summary- Oversees all aspects of on-site hotel laundry operations.
- Ensures staff performance, customer satisfaction, and regulatory compliance.
- Manages financial operations, including budgeting, billing, and cost control.
- Develops and trains team members for optimal productivity and growth.
- Acts as primary liaison with clients, internal teams, and vendors.
- Direct daily laundry facility operations, ensuring efficiency in linen processing and delivery.
- Lead and develop staff through ongoing training and performance management to produce high-quality results.
- Manage fiscal aspects of the operation, including cost control, budgeting, and forecasting expenses.
- Handle all human resource functions: training, regulatory compliance, staffing, payroll, and benefit administration.
- Serve as the main point of contact for clients, providing reports, feedback, and maintaining strong customer relations.
- Develop and implement accurate billing practices for services rendered.
- Prepare weekly reports covering operations, key performance indicators, payroll, and HR functions.
- Interpret and analyze P&L statements for operational improvement.
- Ensure compliance with all regulatory agencies, including OSHA and state/local requirements.
- Collaborate with internal departments and committees, including Linen Review and Operations Committees.
- Monitor vendor contracts and oversee daily payroll and labor costs.
- Facilitate preventative maintenance for laundry and engineering equipment as necessary.
- Create action and development plans to support associate growth and advancement.
- Competitive salary commensurate with experience and responsibilities.
- Comprehensive benefits package offered to eligible employees.
- Opportunities for professional development and advancement within the company.
- Supportive work environment with a focus on safety and compliance.
- Minimum of 2 years of combined operations and/or management experience, preferably in laundry operations or a commercial setting.
- BS/BA in Business Management or equivalent experience preferred.
- Strong knowledge of production methods, scheduling, and efficiency monitoring.
- Familiarity with laundry equipment and basic washroom chemistry, or willingness to learn.
- Excellent written and verbal communication skills.
- Capable of multi-tasking, setting priorities, and maintaining organization in a dynamic environment.
- Demonstrates initiative, flexibility, leadership, and a sense of urgency.
- Thorough understanding of contract administration and office procedures.
- Ability to interpret financial statements and meet established goals.
- Proficient in Windows-based office software, including Microsoft Office Suite.
- Physical ability to traverse worksite, lift up to 15 pounds, and work in a laundry environment.
- Must be able to respond to operational emergencies as needed.
- Spanish language skills are a plus.
- Proven track record in managing laundry or similar operations within the hospitality industry.
- Strong fiscal management and analytical skills.
- Exceptional leadership and team development capability.
- Effective communicator with diverse teams and clients.
- Adaptable, organized, and able to thrive in a fast-paced setting.
- Committed to upholding safety and regulatory standards.
- Exposure to characteristic noise and warm temperatures of a laundry environment is expected.
- Both sitting and standing for prolonged periods may be required.
- Work requires flexibility to address operational needs, including being on-call for emergencies.
- This role offers an opportunity to make a significant impact within a respected organization in the hospitality sector.
- Qualified applicants are encouraged to apply by clicking the job application button to take the next step in their career journey.
The company is an Equal Opportunity Employer and complies with all applicable laws regarding equal employment opportunity.