Laundry Account Manager
Location: Winston-Salem, NC
Job Type: Full Time
Company: Core Linen Services
Job Description Apply Now
The Laundry Account Manager plays a vital role in ensuring the seamless integration of client and company objectives across healthcare linen services. Serving as a key liaison between clients and the Core Linen Services (CLS) management team, this position is responsible for delivering exceptional customer service, implementing cost management programs, and maintaining optimal inventory levels across various healthcare facilities. The Laundry Account Manager is instrumental in sustaining high standards of product quality, compliance, and operational efficiency, ensuring that every aspect of the linen program meets the unique needs of healthcare clients. By fostering strong client relationships and applying thorough knowledge of healthcare laundry standards and best practices, the Laundry Account Manager contributes to the ongoing success of CLS and its clients. This role requires a proactive approach, analytical thinking, and a commitment to both customer satisfaction and regulatory compliance. Candidates who excel in communication, problem-solving, and education will thrive in this dynamic, customer-focused environment.
Laundry Account Manager - Summary- Acts as the main point of contact between clients and the Core Linen Services management team for all aspects related to linen services in healthcare settings.
- Ensures consistent delivery of high-quality linen services tailored to the specific requirements of healthcare clients.
- Responsible for implementing and monitoring all linen cost management systems and procedures.
- Works collaboratively with clients to achieve compliance with regulatory standards and optimize overall linen program performance.
- Establish and maintain strong relationships with clients at multiple organizational levels, serving as the primary resource for all linen program needs.
- Address and resolve client concerns related to service quality, product utilization, billing, collections, and analytics.
- Oversee and manage linen inventory, maintaining appropriate par levels and ensuring effective cost management.
- Coordinate and facilitate regular meetings such as Linen Committees to address ongoing program improvements and client feedback.
- Conduct internal distribution and utilization analyses, including Linen Opportunity & Impact Studies (LOIS) to identify areas for optimization.
- Perform regular par level evaluations and adjust inventories to meet client needs and operational demands.
- Evaluate product lines using expertise in linen specifications to ensure quality standards are met.
- Monitor linen security and coordinate physical inventories to minimize loss and improve accountability.
- Apply knowledge of infection control standards and healthcare laundry accreditation to all aspects of the linen program.
- Implement and manage quality assurance initiatives in line with HCAHPS scores and customer expectations.
- Collaborate with Infection Control Practitioners to ensure full compliance with healthcare facility infection control plans and state regulations.
- Competitive compensation package commensurate with experience.
- Comprehensive benefits, including health insurance, paid time off, and retirement plan options.
- Opportunities for professional development and career advancement within a growing organization.
- Supportive team environment committed to employee well-being and work-life balance.
- Minimum of two years of college education or equivalent professional experience in account management or a related field.
- Strong verbal and written communication skills, with the ability to present information effectively to groups of varying sizes.
- Proven ability to build and maintain positive client relationships in a healthcare environment.
- Valid motor vehicle driving record that meets company policy standards.
- Willingness to travel, including overnight stays up to approximately 20% of the time.
- Demonstrated analytical and problem-solving skills with a focus on process improvement and client satisfaction.
- Knowledge of infection control protocols and Healthcare Laundry Accreditation Council standards is highly preferred.
- Customer-focused professional with a passion for delivering outstanding service in healthcare settings.
- Experienced in managing multiple client accounts and resolving complex issues efficiently.
- Detail-oriented, organized, and proactive in identifying opportunities for program improvement.
- Effective communicator, skilled in both group presentations and one-on-one interactions.
- Adaptable and open to ongoing learning in a dynamic, regulated environment.
- Core Linen Services is committed to maintaining the highest standards of service and compliance in healthcare linen management. The company offers ongoing training and support to help employees achieve professional growth and success.
- This role is ideal for individuals seeking a rewarding career in healthcare account management, with opportunities to make a meaningful impact on client satisfaction and operational excellence.
- Enjoy working in a team-oriented, collaborative setting that values innovation and initiative.
- If you are ready to build a career as a Laundry Account Manager, apply today by clicking the job application button and take the next step in joining our dedicated team.