IT Systems Analyst
Location: Lawrenceville, GA
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Systems Analyst role offers a dynamic opportunity for professionals passionate about delivering exceptional end-user support, troubleshooting complex systems, and contributing to the ongoing stability and improvement of IT infrastructure. As an IT Systems Analyst, you will collaborate closely with a skilled IT team, ensuring that all technical issues are resolved promptly and that desktop systems remain secure and up to date. This position is designed for individuals who have a strong foundation in IT support and who thrive in environments where technical acumen, proactive problem-solving, and user-focused service are paramount.
As an IT Systems Analyst, you will be responsible for responding to user inquiries through multiple channels, including phone, email, and in-person interactions. Your ability to diagnose and resolve both hardware and software issues will be crucial in maintaining the health and security of desktop environments across the organization. You will be expected to install, configure, and update desktop operating systems, applications, and peripherals to ensure optimal performance and security. Additionally, your collaboration with the broader IT team will be essential when escalating complex technical issues and contributing to strategic IT initiatives.
Record-keeping is an important aspect of this IT Systems Analyst position. Accurate documentation of support requests, resolutions, and inventory management will help drive continuous improvement and provide valuable insights for future planning. Your experience with complex system implementations or upgrades will be leveraged to support the evolution of the organization’s IT infrastructure, ensuring that systems remain robust, scalable, and aligned with organizational goals.
The ideal candidate for the IT Systems Analyst position will have an associate’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant professional experience. A minimum of five years’ experience providing enterprise-level desktop support is expected, which includes a history of successful involvement in complex system implementations or upgrades. Strong troubleshooting skills, especially when addressing high-impact issues, are essential for this role. Excellent written and verbal communication abilities are also required, as you will be interacting with diverse user groups and collaborating within the IT team to deliver effective solutions.
This IT Systems Analyst role provides a competitive compensation package and access to a comprehensive benefits suite, including medical, dental, vision, and life insurance options. The organization is recognized for its commitment to employee development and success, offering opportunities for professional growth and advancement within a supportive and collaborative environment. The company’s long-standing reputation in the industry is highlighted by numerous awards and recognitions for both client and talent satisfaction, underscoring its dedication to creating a positive workplace culture.
Working as an IT Systems Analyst in this area provides unique opportunities to engage with a forward-thinking organization that values innovation and continuous improvement. The region is known for its robust business community and high quality of life, making it an excellent location for professionals seeking career growth and personal fulfillment.
The company’s commitment to diversity and inclusion ensures that all qualified applicants receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. The organization adheres to all governmental recordkeeping and reporting requirements for civil rights laws and regulations and encourages voluntary self-identification of race or ethnicity, gender, and veteran status. All information collected will remain confidential and be used only in accordance with applicable laws and regulations.
If you are ready to take the next step in your IT career, apply now for the IT Systems Analyst position by clicking the job application button. Join a team that is committed to your professional growth and success!
IT Systems Analyst - Summary- Provide comprehensive end-user technical support, troubleshooting, and maintenance for desktop systems and IT infrastructure.
- Collaborate with IT teams to resolve complex issues and support system enhancements.
- Maintain system health, security, and accurate documentation of IT activities.
- Respond promptly to user inquiries and technical support requests via multiple communication channels.
- Diagnose and resolve hardware and software issues affecting end-users.
- Install, configure, and update desktop operating systems, applications, and peripherals.
- Escalate complex technical problems and contribute to IT strategy development.
- Maintain detailed records of support requests, resolutions, and IT asset inventory.
- Competitive compensation package.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program.
- Recognition programs and awards for workplace excellence.
- Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
- Minimum of 5 years’ experience in enterprise-level desktop support.
- Experience with complex system implementations or upgrades.
- Strong troubleshooting skills for high-impact technical issues.
- Excellent written and verbal communication abilities.
- Proactive, solution-oriented, and collaborative team player.
- Demonstrates strong attention to detail in documentation and problem resolution.
- Comfortable engaging with users at all technical skill levels.
- Eager to contribute to process improvement and IT strategy.
- The company fosters a culture of inclusion and professional growth.
- Legal disclaimer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The organization is subject to governmental recordkeeping and reporting requirements for civil rights compliance. Submission of voluntary self-identification information is confidential and will not affect employment consideration.