IT Support Technician
Location: Lacrosse, WI
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
Are you ready to elevate your career in information technology by joining a team where your technical skills and customer service expertise are valued? We are seeking an experienced IT Support Technician to join our dynamic team onsite in Lacrosse, WI, on a one-year contract basis. As an IT Support Technician, you will play a key role in ensuring seamless operation and support of computer hardware and software systems in a collaborative environment. This opportunity provides the perfect blend of hands-on technical work and customer interaction, making it ideal for professionals who thrive in fast-paced, problem-solving roles.
As an IT Support Technician, you will utilize your experience in providing computer support to resolve issues efficiently and professionally. You will leverage ticket tracking systems to ensure all client requests are documented and managed effectively. Your contributions will directly impact the productivity and satisfaction of users, making you an essential member of our IT support team. Your role will also involve participating in high-priority projects and adapting to changing workload demands as required by the organization.
If you are passionate about technology, enjoy helping others, and are physically capable of hands-on tasks—including equipment installation and troubleshooting—this position offers a rewarding path for growth and skill development. The role requires strong communication and organizational abilities, as well as a solid understanding of computer-related terminology and best practices. Our team values collaboration, and you will work closely with colleagues and end-users to maintain optimal IT operations.
Located in the welcoming community of Lacrosse, WI, this position offers the chance to work in a supportive environment and further your IT career. By joining our organization, you will also gain access to comprehensive benefits, ongoing professional development, and dedicated support from a management team committed to your success.
IT Support Technician - Summary- Onsite, one-year contract opportunity as an IT Support Technician
- Provide technical support for computer hardware and software systems
- Utilize ticketing software to track and document support operations
- Collaborate with team members and interact directly with end-users
- Support and adapt to varying project and workload requirements
- Deliver prompt and professional technical support for computer hardware and software issues
- Use ticket tracking software to accurately document all operations and customer service requests
- Assist with high-priority projects and adjust to shifting workload needs
- Evaluate and respond to customer requests, recommending IT solutions as needed
- Perform tasks involving physical activity, such as lifting equipment up to seventy-five pounds and working in various physical positions
- Maintain effective communication with team members and end-users
- Competitive hourly compensation
- Medical, dental, vision, and life insurance plans
- Employee Stock Ownership Program
- Access to an experienced, dedicated engagement manager
- Collaborative and supportive team environment
- Recognition as a ClearlyRated's Best of Staffing® Client and Talent Award winner
- Minimum of two (2) years of customer service experience supporting computers
- Strong organizational skills and excellent written and verbal communication abilities
- Knowledge of computer-related terminology (e.g., CPU, networking, client/server, LAN/WAN)
- Physical ability to lift seventy-five pounds or more and perform tasks such as bending, stooping, kneeling, squatting, and working with arms above shoulder level
- Demonstrates a proactive, solutions-oriented approach to IT support
- Thrives in a team setting and communicates effectively with colleagues and end-users
- Adapts quickly to new challenges and changing priorities
- Values documentation and process in ticketing and support operations
- Physically capable of handling equipment and performing hands-on technical tasks
- Work onsite in Lacrosse, WI, providing direct support to end-users
- Opportunity to develop professionally within a company boasting 25+ years of industry experience
- Support available from a dedicated engagement manager throughout the contract
- Work in an award-winning organization recognized for excellence in staffing and talent management
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your IT career as an IT Support Technician and want to make a difference in a collaborative team environment, apply today by clicking the job application button!