IT Support Technician
Location: Franklin, TN
Job Type: Direct Hire
Company: Nextech
Category: IT Support Specialist
Job Description Apply Now
IT Support Technician
Are you passionate about technology and eager to expand your career in a dynamic business environment? Our team is seeking a dedicated IT Support Technician to deliver hands-on technology support and play a key role in ensuring our employees have a seamless technology experience. As an IT Support Technician, you will be part of a collaborative and innovative IT department that values continuous learning, technical growth, and providing exceptional service to end users.
This IT Support Technician position provides a unique opportunity to work with a variety of technologies and contribute to the success of a growing consumer products organization. You will gain exposure to both hardware and software platforms, networking, and core business operations. The ideal candidate for the IT Support Technician role is someone who thrives in a fast-paced setting, enjoys troubleshooting, and seeks to make a positive impact by enabling colleagues to succeed through technology.
Working as an IT Support Technician allows you to engage with professionals across the company, from onboarding new team members to supporting their day-to-day technology needs. Your ability to communicate clearly, solve problems efficiently, and demonstrate a strong customer service mindset will be critical to your success. If you bring a willingness to learn, adaptability, and a proactive approach to resolving issues, you will find this IT Support Technician role highly rewarding.
IT Support Technician - Summary- Deliver responsive technical support for employees, ensuring rapid and effective resolution of IT issues
- Enhance end-user productivity by maintaining and supporting desktops, laptops, mobile devices, and related technology infrastructure
- Contribute to a culture of continuous improvement by staying updated on trends in IT support, security, and emerging technologies
- Support the overall mission of the company by enabling smooth business operations through reliable technology solutions
- Provide daily technical support for employees, resolving hardware, software, network, and connectivity issues
- Configure, deploy, and support desktops, laptops, and mobile devices, ensuring all hardware and software is up to date and secure
- Assist with workstation setup, software installation, and comprehensive onboarding for new end users
- Monitor system performance, identify potential improvements, and participate in technology refresh initiatives
- Support server and network infrastructure including installation, monitoring, maintenance, and troubleshooting
- Manage and resolve help desk requests promptly while delivering a high level of customer service
- Create and maintain technical documentation, procedures, and training materials
- Train end users on technology best practices and newly implemented systems or software
- Stay informed about the latest IT support trends, security protocols, and emerging technologies
- Competitive salary commensurate with experience and industry standards
- Comprehensive benefits package including health insurance, paid time off, and retirement plan options
- Opportunities for professional growth, skill development, and advancement within the organization
- Supportive workplace culture emphasizing collaboration, innovation, and work-life balance
- Associate or Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent professional experience
- 1–2 years of experience in IT support, help desk, desktop support, or a similar technical role
- Strong troubleshooting, analytical, and problem-solving skills
- Experience supporting Windows-based environments and familiarity with Microsoft 365, Active Directory, Exchange, and cloud technologies
- Understanding of basic networking, system administration, and endpoint support
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Strong organizational abilities and attention to detail
- Strong customer service orientation and interpersonal skills
- Self-motivated with a desire to grow and advance within the IT field
- Demonstrates initiative and ownership of challenges, proactively seeking solutions
- Able to adapt to changing priorities and work effectively in a fast-paced business environment
- Enjoys collaborating with a diverse team and building positive relationships across the organization
- Shows a passion for technology and continuous personal development
- Is detail-oriented and organized, able to manage multiple tasks efficiently
- Possesses a strong sense of responsibility, integrity, and reliability
- This IT Support Technician opportunity provides valuable exposure to a wide range of IT systems, offering a pathway to broaden your technical expertise
- Engage with cross-functional teams and participate in projects that directly impact business outcomes
- Benefit from a supportive team environment that encourages knowledge sharing and mentorship
- Applicants from all backgrounds are encouraged to apply; we are committed to fostering a diverse and inclusive workplace
If you are ready to take the next step in your IT career and make a real impact, we invite you to apply for the IT Support Technician role. Click the job application button to submit your resume and join our growing technology team!