IT Support Technician
Location: Englewood, CO
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Support Technician role offers an excellent opportunity for individuals passionate about providing high-quality technical support in a dynamic and customer-focused environment. This position is essential for delivering technical assistance and troubleshooting to end users, ensuring that technology resources function smoothly and efficiently within a highly regulated government or Department of Defense (DoD) site. The IT Support Technician works directly with users in a walk-up IT Café setting, acting as a trusted resource for resolving a wide array of technical issues and contributing to overall user satisfaction.
In this key role, the IT Support Technician is responsible for managing and resolving desktop support tickets, maintaining a strong commitment to customer care, and collaborating with cross-functional IT teams. The position emphasizes excellent interpersonal skills, technical proficiency, and a proactive approach to issue resolution. As part of an established organization with a strong reputation in the IT services industry, this role provides the opportunity to work alongside experienced professionals and access ongoing learning and growth within the company.
With a focus on superior service delivery, the IT Support Technician engages directly with end users, often in real-time, to resolve technical incidents related to computers, printers, network technology, software troubleshooting, drivers, and peripheral devices. The position requires a blend of technical knowledge, communication skills, and a customer-first mindset to ensure a seamless technology experience for all users. This role is ideal for individuals who thrive in fast-paced environments, enjoy working directly with people, and are dedicated to achieving excellence in every aspect of their work.
IT Support Technician - Summary- Provides hands-on technical support for end users in a walk-up IT Café environment within a regulated government or DoD site.
- Acts as a primary point of contact for desktop support, delivering prompt and effective solutions to technical challenges.
- Maintains a customer-focused approach to service, ensuring high levels of user satisfaction with each interaction.
- Deliver onsite desktop support and troubleshooting services for a wide range of technology issues affecting end users.
- Engage with users face-to-face in a walk-up IT Café, fostering a welcoming and supportive environment.
- Own the entire lifecycle of user issues, from initial contact through resolution, maintaining clear communication throughout the process.
- Collaborate closely with help desk and support teams to resolve Tier 1 and Tier 2 technical problems promptly and efficiently.
- Demonstrate strong verbal and written communication skills to clearly explain technical concepts to non-technical users.
- Uphold a customer care philosophy by consistently seeking ways to enhance the user experience and satisfaction.
- Document issue resolutions and contribute to knowledge sharing within the IT support team.
- Competitive compensation package designed to attract top IT support talent.
- Comprehensive benefits including medical, dental, vision, and more to support overall well-being.
- Opportunity to participate in an Employee Stock Ownership Program, promoting long-term financial growth.
- Access to an award-winning workplace recognized for its commitment to employee satisfaction and career development.
- Demonstrated commitment to customer and solution ownership, with a drive for excellence in every task.
- Ability to work effectively as part of a team, contributing to a collaborative and supportive work environment.
- Strong written and verbal communication skills, especially when interacting with end users.
- Proven customer care philosophy, ensuring user needs are met with professionalism and empathy.
- Basic knowledge of current IT standards, including computers, printers, networks, drivers, software troubleshooting, and peripheral devices.
- Resourceful and proactive problem-solver with a passion for technology and helping others.
- Adaptable to fast-paced settings and able to manage multiple tasks simultaneously while maintaining attention to detail.
- Committed to ongoing professional development and staying updated with the latest IT trends and best practices.
- Displays a positive attitude, reliability, and the ability to remain calm under pressure.
- Joining this organization means becoming part of a company with more than 25 years of industry experience and a proven track record in IT support services.
- Employees enjoy the guidance of a dedicated engagement manager, focused on individual success and career progression.
- The company has been recognized for excellence in staffing services, receiving industry accolades year after year.
- Working in Englewood, Colorado provides access to a vibrant professional community and a supportive corporate culture.
- This is a full-time role offering stability and opportunities for growth within a leading IT solutions provider.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to make a meaningful impact and grow your career as an IT Support Technician, click the application button to apply now and join a respected leader in IT support services.