IT Support Technician
Location: Eagan, MN
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IT Support Technician
IDR is seeking an experienced IT Support Technician to become a valued member of our client’s healthcare technology team in Jacksonville, FL. This full-time position focuses on providing comprehensive technical support for workstations and peripherals within a dynamic hospital environment. The IT Support Technician will play a crucial role in ensuring smooth, efficient technology operations that directly impact patient care and healthcare delivery. As part of a company renowned for its commitment to innovative IT services in healthcare, you will have the opportunity to advance your technical skills and contribute to a mission-driven organization that prioritizes both patient outcomes and employee growth.
As an IT Support Technician, you will be responsible for break/fix operations, refreshing computing hardware, and troubleshooting a diverse range of devices commonly found in clinical settings. Your expertise in supporting IT equipment such as hand scanners, e-signature pads, tap-and-go authentication devices, Zebra printers, HP printers, iPhones, and iPads will be highly valued. Utilizing ServiceNow, you will document and manage incidents and service requests, ensuring issues are addressed promptly and accurately. Collaboration with medical staff, clinicians, and internal IT teams will be vital as you work to maintain optimal workstation performance and uphold the high standards of healthcare technology support.
Working on-site in Jacksonville, FL, you will encounter a fast-paced environment where adaptability and problem-solving skills are essential. Your ability to resolve technical challenges efficiently will contribute to improved workflow and enhanced patient care across the facility. This role requires a proactive attitude, excellent interpersonal communication skills, and a strong commitment to delivering service excellence in a healthcare setting.
If you are seeking to join an industry-leading organization with a strong reputation for supporting both clients and employees, this IT Support Technician position presents a rewarding career opportunity. You will benefit from a competitive compensation package, comprehensive benefits, and the chance to work alongside dedicated professionals who are passionate about making a difference in healthcare technology.
IT Support Technician - Summary- Full-time position supporting hospital-based IT systems in Jacksonville, FL.
- Focus on workstation and peripheral troubleshooting, maintenance, and refresh operations.
- Work within a healthcare technology environment delivering mission-critical IT support.
- Contribute to patient care by ensuring technology reliability and efficiency.
- Join a top-rated organization recognized for innovation and employee engagement.
- Perform break/fix operations on workstations and peripherals in hospital settings.
- Complete PC and printer refreshes, supporting hardware upgrades and installations.
- Troubleshoot and resolve issues with a wide array of devices including hand scanners, e-signature pads, tap-and-go devices, Zebra and HP printers, iPhones, and iPads.
- Utilize ServiceNow for the documentation and management of IT incidents and service requests.
- Collaborate with clinical and IT teams to address and resolve technical challenges quickly.
- Maintain a strong presence onsite, ensuring timely responses to technology issues impacting patient care and workflow.
- Communicate effectively with end-users, providing clear updates and resolutions.
- Competitive compensation package aligned with experience and expertise.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program (ESOP).
- Access to an Engagement Manager dedicated to supporting your professional success.
- Recognition as a ClearlyRated Best of Staffing® Client and Talent Award winner for 12 consecutive years.
- 2-3 years of experience providing IT support in a hospital or clinical environment.
- Proficiency in ServiceNow or similar IT service management platforms.
- Knowledge of the Epic electronic health record system.
- Hands-on experience troubleshooting hand scanners, printers, and mobile devices.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively within a fast-paced healthcare setting.
- Demonstrates a proactive approach to problem-solving and technical troubleshooting.
- Possesses strong interpersonal skills for working closely with healthcare professionals and IT colleagues.
- Thrives in a collaborative, mission-driven environment focused on patient care.
- Brings a detail-oriented, organized approach to managing service requests and IT incidents.
- Shows a commitment to ongoing learning and professional development within healthcare IT.
- Jacksonville, FL offers a vibrant community and a growing healthcare sector, making it an excellent location for IT professionals seeking career growth and meaningful impact.
- As part of a company with more than 25 years of industry experience, you will benefit from a strong support network and established best practices in healthcare IT support.
- Career development opportunities are available for high-performing team members.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your IT career and make a difference in healthcare technology, click the job application button to apply for the IT Support Technician role today!