IT Support Technician
Location: Lake City, FL
Job Type: Contract
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The IT Support Technician plays a vital role in providing essential hardware and software support services. This position is instrumental in ensuring the successful migration of computer systems from Windows 10 to Windows 11 as part of a large-scale hardware refresh initiative. As an IT Support Technician, you will have the opportunity to work within a dynamic and collaborative team environment, supporting organizational growth and technological advancement. This role offers an engaging work experience for individuals passionate about IT support, system upgrades, and delivering outstanding customer service.
In this capacity, the IT Support Technician will be responsible for assisting with the replacement of a significant volume of computers, identifying and updating outdated hardware, and making sure all devices receive appropriate software installations. The position requires hands-on experience with computer setup, file migration, and troubleshooting. You will provide Tier 1 support to end users, ensuring seamless transitions and minimal disruption during the migration process. Additionally, you will collaborate closely with the internal IT team to address any challenges, solve technical issues, and maintain high standards of system performance and user satisfaction.
This full-time role offers a comprehensive compensation package, including medical, dental, vision, and life insurance, as well as participation in an employee stock ownership program. The company fosters a supportive, team-oriented culture, recognized for its excellence in staffing and talent engagement. Employees benefit from industry-leading resources, professional development opportunities, and a close-knit work environment that encourages growth and innovation. Working as an IT Support Technician in this organization means being part of a forward-thinking team, dedicated to technological excellence and exceptional service delivery.
Located in a welcoming and rapidly developing area, this position provides a positive environment for career growth and professional fulfillment. The company’s long-standing presence in the industry, combined with its commitment to employee well-being and success, makes this an attractive opportunity for IT professionals seeking to advance their careers.
IT Support Technician - Summary- Key member of the IT team, supporting large-scale hardware and software upgrades.
- Hands-on involvement in Windows 10 to Windows 11 migration.
- Collaboration with technical and non-technical staff to ensure smooth project delivery.
- Opportunity to work in a positive, team-focused environment with pathways for growth.
- Assist in replacing a high volume of computers during a Windows operating system upgrade project.
- Identify and remove outdated hardware, ensuring the installation of all necessary software on new devices.
- Handle user file and data migration from old devices to new systems.
- Provide Tier 1 support to end users throughout the migration process, addressing questions and resolving issues quickly.
- Collaborate with the IT team to support additional hardware and software needs during the transition period.
- Ensure compliance with IT standards and support documentation requirements.
- Assist in updating systems according to Windows 10 end-of-life protocols and best practices.
- Competitive compensation package aligned with industry standards.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program, offering a stake in the company’s success.
- Access to resources for professional growth, training, and advancement within the organization.
- Supportive, team-oriented corporate culture.
- Prior experience providing IT support, especially at the Tier 1 level.
- Familiarity with Windows 10 and Windows 11 operating systems.
- Experience in computer setup, software installation, and file/data migration.
- Strong troubleshooting skills and the ability to resolve technical issues efficiently.
- Excellent attention to detail and a commitment to delivering high-quality customer service.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Resourceful IT professional with hands-on experience in hardware refresh projects.
- Demonstrates strong communication and problem-solving skills.
- Customer-focused approach with a positive attitude and willingness to learn.
- Thrives in team settings and enjoys collaborating with others to achieve goals.
- Organized, detail-oriented, and capable of adapting to new technologies and processes.
- The company has over 25 years of proven industry experience and is recognized for its commitment to both clients and employees.
- Consistently awarded for excellence in staffing and talent engagement.
- Offers a voluntary self-identification program in compliance with civil rights laws and regulations.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- To join a reputable and respected organization, click the job application button and take the next step in your IT career as an IT Support Technician!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.