IT Support Specialist (MSP)
Location: Richardson, TX
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Specialist (MSP) Job OverviewWe are seeking a skilled IT Support Specialist (MSP) to join a dynamic team with a leading managed service provider in Richardson, TX. This full-time role is ideal for individuals who possess both strong technical expertise and excellent interpersonal communication abilities. The ideal candidate will enjoy leveraging technology to create tailored solutions that help clients achieve their business objectives.
Key Responsibilities- Collaborate with the sales team to provide comprehensive pre- and post-sales technical support, including conducting discovery meetings, site visits, developing proposals and presentations, performing technical assessments, implementing solutions, and managing ongoing technical accounts.
- Lead and manage IT projects from initiation through completion, ensuring timely delivery and adherence to client specifications.
- Deploy and manage Windows Servers and Active Directory environments for clients in Richardson, TX, supporting their business infrastructure.
- Design, implement, and maintain Local Area Networks (LANs), including managing network hardware and software to maximize uptime and performance.
- Implement, monitor, and troubleshoot network security solutions to protect client data and systems.
- Build and deploy file servers as well as cloud computing solutions to enhance business productivity and scalability.
- Configure and deploy Voice over IP (VOIP) solutions to optimize client communication systems.
- Perform network infrastructure troubleshooting and resolve escalated service requests requiring advanced technical skills.
- Manage Microsoft Exchange Server environments to ensure reliable email and collaboration services.
- Support telephone systems and manage user onboarding processes for new employees.
- Monitor alert systems, interpret event logs, and take appropriate action to resolve technical issues as per guidelines.
- Minimum of 3 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange Server, and Active Directory.
- At least 3 years of experience in a client-facing environment, such as sales engineering, with a proven record of delivering high-quality technical support.
- Excellent verbal and written communication skills, with the ability to work professionally with clients to understand and address their business and technical needs.
- Strong organizational and time-management abilities to handle multiple priorities effectively.
- Experience writing proposals and implementing technical solutions that fulfill business requirements.
- Demonstrated professionalism, reliability, self-motivation, and a collaborative team-oriented mindset.
- Comprehensive understanding of technology and business productivity systems.
- Experience using RMM (Remote Monitoring and Management) tools is a plus.
- Familiarity with PSA (Professional Services Automation) or ticketing tools is advantageous.
- Excellent problem-solving skills, a strong customer service orientation, and the ability to multitask.
- Sales training and previous experience working in a managed service provider (MSP) environment are highly desirable.
- CompTIA Network+ and/or CompTIA Security+ certifications.
- Microsoft certifications such as MCSA (Microsoft Certified Systems Administrator), MCSE (Microsoft Certified Solutions Expert), or MCITP (Microsoft Certified IT Professional).
- Cisco certifications such as CCNA (Cisco Certified Network Associate) or CCIE (Cisco Certified Internetwork Expert) are considered a significant asset.
This IT Support Specialist (MSP) position in Richardson, TX offers challenging work, opportunities for career advancement, a supportive work environment, and ongoing professional training. Richardson is recognized for its thriving business community and commitment to technological innovation, making it an excellent location for IT professionals to grow their careers.
The company is committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.