IT Support Specialist (MSP)
Location: Knoxville, TN
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
The IT Support Specialist (MSP) plays a vital role in delivering advanced technical support and managed IT services to clients. This full-time position is based in Knoxville, TN, and is ideal for individuals with a strong technical background who are passionate about providing exceptional client support. The IT Support Specialist (MSP) is responsible for supporting complex IT environments, collaborating with sales teams, and ensuring the smooth operation of client systems in a managed services provider (MSP) setting.
Working as an IT Support Specialist (MSP) in Knoxville, TN, allows you to become part of a dynamic IT solutions team that values innovation, collaboration, and continuous improvement. In this role, you will be engaged in diagnosing and solving technical issues, deploying servers, managing networks, and acting as a trusted advisor to clients. If you thrive on delivering solutions that empower businesses and enjoy working in a fast-paced, client-focused environment, this opportunity offers both the daily challenge and professional growth you seek.
With a focus on both technical expertise and excellent communication skills, the IT Support Specialist (MSP) bridges the gap between technology and client needs. You will leverage your hands-on experience in managing Windows servers, Active Directory, networks, and cloud solutions, as well as your ability to provide pre- and post-sales support. This position requires someone who is proactive, resourceful, and capable of handling escalated service requests efficiently.
As an IT Support Specialist (MSP), you will work closely with clients to assess their business requirements and design customized IT solutions. Your responsibilities will include not only resolving technical issues but also implementing new technologies that drive business productivity. The support you provide ensures that clients’ IT operations remain secure, reliable, and scalable.
Beyond technical troubleshooting, the IT Support Specialist (MSP) is expected to be familiar with remote monitoring and management (RMM) tools and to possess a strong understanding of business productivity systems. You will be instrumental in onboarding new users, configuring network infrastructure, and maintaining high standards of customer service at all times.
Joining this team in Knoxville, TN, offers access to career advancement, ongoing training, and the opportunity to work in a supportive and challenging environment. The company’s commitment to professional development and client satisfaction creates a rewarding setting for IT professionals seeking growth and impact in the technology sector. Take your career to the next level by applying for the IT Support Specialist (MSP) role today using the job application button.
IT Support Specialist (MSP) - Summary- Provide advanced technical support and managed services to clients in a full-time capacity.
- Act as a critical liaison between technology and client business needs.
- Work in a collaborative and innovative IT solutions environment.
- Opportunity to contribute to business growth and client satisfaction in Knoxville, TN.
- Collaborate with sales teams to deliver pre- and post-sales technical support, including discovery meetings, site visits, proposals, and presentations.
- Deploy and manage Windows Servers and Active Directory environments.
- Design, implement, and maintain Local Area Networks (LANs) and network security measures.
- Optimize and troubleshoot network software, hardware, and infrastructure.
- Build and deploy file servers, cloud computing, and VOIP solutions.
- Monitor alert systems and execute appropriate technical responses.
- Manage Microsoft Exchange Server and telephone solutions.
- Address escalated service requests requiring advanced technical intervention.
- Onboard new users and manage ongoing technical account maintenance.
- Competitive salary structure (details provided during the interview process).
- Access to ongoing training and professional development opportunities.
- Supportive, collaborative work environment.
- Potential for career advancement within a leading IT solutions company.
- Minimum of 3 years hands-on experience with networking equipment, Windows servers, workstations, Exchange server, and Active Directory.
- 2-3 years of client-facing experience in sales engineering or similar roles.
- Strong verbal and written communication skills for client interaction and technical documentation.
- Organizational, time-management, and multitasking abilities.
- Experience in writing technical proposals and implementing IT solutions.
- Self-motivated, reliable, results-driven, and a team player.
- Thorough understanding of technology and business productivity systems.
- Experience with remote monitoring and management (RMM) tools is a plus.
- Previous work in a managed services provider (MSP) environment is highly valued.
- Sales training experience is an additional advantage.
- Holds or is pursuing relevant IT certifications such as CompTIA Net+, CompTIA Security+, MCSA, MCSE, MCITP, or CCNA/CCIE.
- Demonstrates exceptional customer service and problem-solving skills.
- Has experience supporting and implementing technical solutions in dynamic client environments.
- Comfortable working with both technical and non-technical stakeholders.
- This is a full-time role based in Knoxville, TN, within a leading IT solutions provider.
- The company offers a pleasant workplace culture with an emphasis on learning and professional growth.
- Employment is contingent upon successful completion of background checks and reference verification.
Take the next step in your IT career by applying for the IT Support Specialist (MSP) position today. Click the job application button to submit your application and become part of a team dedicated to technology excellence and client success.